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Remote (Work From Home) Customer Care Representative At American Bead Corp

Location: Toronto, Ontario

Job Description

Job Description
About our Company:

American Bead Corp provides one-stop shopping for all business' gemstone needs. We are based in the heart of New York City. We have been in business for over 20 years providing the highest quality and lowest prices in Natural Gemstone beads for designers and Bead Retailers. We pride ourselves in always putting our customers first and our relationship with our customers - their success is our success. We are known for our huge selection and always having the newest Gemstone trends first.

Overview

This work-from-home / remote position is responsible for contacting small and medium-sized business owners (both prospective customers, current customers, and past customers) located in Canada regarding their semi-precious gemstone needs for their jewelry business. The position is focused on sales and customer service, but most importantly, on providing a world-class, unique, and special experience with each and every customer. We view caring for the customer as the most important aspect of the position, and sales second. Sales will come as a direct result of your ability to connect and provide value with each customer on each and every transaction you have with them.

Primary Duties & Responsibilities
  • Ability to place outbound calls and email correspondence to Canadian customers to help them make the right selection and quantity of semi-precious gemstones.
  • Ability to connect on a personal level with each customer and on every call.
  • Connecting with people and making their shopping experience a pleasant and enjoyable one so they are comfortable purchasing items from our company, but also become lifetime customers and strong referrals.
  • Timely and accurate response to inquiries made through our marketing efforts, leads, and referrals.
  • Mining for leads using a variety of online sources.
  • Upselling customers on new products and promotions.
  • Turning buyers into repeat customers.
This position is a 40-hour per week position. Hours of operation are Monday through Friday with Saturday's optional as an alternative to a Monday - Friday workday (Saturday’s are a popular day for connecting with customers and making good sales) from 11 a.m. - 5 p.m. (timezone specific). If working with EDT, you have the option to work until 8 p.m. EST.

No health benefits are currently offered.

Commissions are un-capped, as you earn through your sales efforts and productivity.

Job Type: Full-time

Salary: $14.00 to $15.00 /hour PLUS COMMISSION!

Job Types: Full-time, Permanent

Salary: $14.00 to $15.00 /hour