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Communications Liaison At American Arbitration Association

Location: New York, New York

Job Description

Overview

The Communications Liaison designs, implements and manages communication efforts for the New York Insurance Case Management Center. You will be responsible for constructing content for surveys, newsletters, publications, individual client reports, webinars and email communications.

Responsibilities

  • Develops long-term and short-term communications, objectives, strategies, and production timelines.
  • Uses independent judgement and discretion to create, develop, and launch targeted communications initiatives directed to external clients, arbitrators, and NYSI staff.
  • Evaluates and analyzes existing strategies making recommendations for changes as may be deemed appropriate.
  • Creates content and produces design for newsletters, surveys, publications, individual client reports, webinars and email communications.
  • Prepares and maintains documents located on the ADR Center Help Page.
  • Constructs distributions lists for surveys and email communications.
  • Proofreads communication vehicles to ensure common “voice” aligning messages with communication strategies.
  • Works with marketing and legal departments to assure content is in-line with corporate policies.
  • Meets organization’s objectives and derives new ways to enhance communication with outside parties.
  • Collaborates with Corporate Marketing and Corporate Human Resources on New York State Insurance initiatives.
  • Attends industry tradeshows and conferences.

Qualifications

Education & Experience: Bachelor’s degree in communications, or related field; and 2-3 years of experience in an editorial or communications writing role developing communications, marketing materials, and online content; or an equivalent combination of education and experience.

Communications Abilities
: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Language Skills:
Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.

Technical Skills
: Intermediate proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft Publisher; ability to use web-based software and/or database management software.

The American Arbitration Association is an
equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.