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Specialist/Senior Specialist, Payroll Service Center At American Airlines

Location: Phoenix, Arizona

Job Description

Location: Rio West E Bldg (PHX-RWE1)
Additional Locations: None
Requisition ID: 35785 Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job
This job is a member of the Payroll Team within the Finance Division. This position will be responsibile for handling employee payroll questions via phone, chat, email, etc. What you'll do
Explains and interprets complex payroll information to employees at all levels of the organization
Uses analytical skills to identify and address potential issues
Assists in specialized processing and assigned projects, requiring more detailed knowledge of payroll procedures.
Reviews audit reports for processing errors and request corrections as necessary
Researches employee questions and provide resolution, as dictated by company policy
Organizes and maintains records to enable special processing that reduces the occurrences of incorrect payroll payments
Assists in special projects and testing of new processing systems
Provides training as needed
Communicates all discrepancies to payroll supervisor All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Associate's degree in relevant field or equivalent experience/training
Experience in a customer service role
Preferred Qualifications- Education & Prior Job Experience
5 years of business experience
3 years of working in a high volume, multi-state payroll department
Familiarity with accounting principles relating to funds disbursements, payroll tax statutory requirements and payment regulations
Familiarity with expense reporting and garnishment processing
CPP Certification
Skills, Licenses & Certifications
Ability to demonstrate above average communication and organizational skills
Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision
Ability to work as a team player in a high stress environment
Knowledge of with Microsoft Word, Excel, and Access
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 35785