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Manager, Airport Services - Canada YYZ At American Airlines

Location: Toronto, Ontario

Job Description

Location: Lester B. Pearson Intl Apt (YYZ-TRML)
Additional Locations: None
Requisition ID: 32852
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The role is a part of the Toronto management team. You’ll bring your proven ability to lead, engage, and coach our front line team members.
What you'll do
  • Lead our customer service and ramp service teams to deliver a high performing operation
  • Provide quality service and achieve superior customer satisfaction
  • Meet profitability and cost control goals
  • Ensure compliance
  • Provide Team Members with fair and equitable treatment
  • Run an effective operation
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High school diploma
  • Must possess the legal right to work in Canada
  • Must be able to lead and motivate employees in working as a team
  • Must be decisive and be able to work under demanding operational conditions in a stressful environment
  • Must have excellent oral and written communication skills, leadership, initiative and judgment
  • Must demonstrate strong administrative and analytical abilities
  • Will require rotation of shifts, days off and holidays
  • Must fulfill Transport Canada criminal backgrounds checks to qualify for unescorted access privileges to Airport
  • Must be able to secure appropriate airport authority area restricted pass.
  • Must be able to become certified Ground Security Coordinator (GSC), if applicable

Preferred Qualifications- Education & Prior Job Experience
  • Previous experience leading teams
  • Previous experience leading customer service operations
  • Previous experience leading ramp service operations

Skills, Licenses & Certifications
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Strong decision making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
  • Knowledge of Microsoft Office to include experience
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
  • Additional Benefits: Other great benefits include our Employee Assistance Program.
Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Job Level: 3
Requisition ID: 32852