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VA MSPV OnSite Representative - New York Harbor System At AMD

Location: New York, New York

Job Description

Job Description

Position Title: VA MSPV OnSite Representative

Department: Acute Care


Reports To (title): VA MSPV OSR Manager

Location: VA Hospital – New York / Brooklyn / St Albans (based in Manhattan)


FLSA Status: Exempt

Grade Level: N/A


AMD Summary:


AMD is a leading healthcare supply chain solutions company that leverages technology to provide smarter ways for clients to manage medical supplies and equipment utilization. Having provided supply chain solutions to healthcare providers for over 20 years, AMD implements logistics solutions that reduce delivery lead times, optimize supply stock, and lead to better patient outcomes. The company's success in exemplified by recent awards such as the VA MSPV-NG Contract to service the VA Geographic Regions 1, 2, 3, 4, 5, and 7.

AMD is active in the healthcare industry and its local South Florida community. From giving first-class white glove service, to promoting heart health and education, the AMD team shows its commitment to health. We care. We listen. We learn. We save lives.


Position Summary:


The On-Site Service Representative delivers a high quality and delightful customer experience for AMD's Prime Vendor clients. This position serves as On-Site Service Representative for company's key account, supporting prime vendor customer facilities. Interacts closely with AMD headquarters to support process improvement projects and client deliverables. Manages inventory, product purchasing, and supply chain. Assists with data collection and reporting to support initiatives and business needs. Oversees daily customer requirements. Has intimate knowledge of the customers' needs and Company's full product offering. Provides world-class levels of service in order to build strong long-term relationship.


Essential Job Functions:

  • Ensures effective and profitable implementation of the Acute Care Prime Vendor Relationships within assigned customer(s).
  • Responsible for site P&L for assigned customer (s)
  • Responsible for maintaining "Top Level" relationship with key customer and vendor partners.
  • Responsible for customer business reviews
  • Professionally create, maintain and increase sales within the assigned VA facilities by favorably influencing the purchasing habits.
  • Process customer orders and other requests quickly and efficiently.
  • Investigate and resolve order entry, shipping, and billing errors and coordinate solutions by taking ownership of the situation.
  • Summarizes and informs customer on contract information in an accurate, concise and detailed manner.
  • Clarify customer's understanding of products and services by explaining product and service features and offering relevant information provided by the organization.
  • Answer customer questions regarding products and services such as pricing, availability and shipping information.
  • Follow up consistently with customer to ensure communication of promotional, pricing and other initiatives that will create value and drive growth.
  • Respond rapidly customer needs to overdrive sales opportunities
  • Be an effective planner. Express ideas effectively in individual and group situations, adjusting to the characteristics or needs of the target audience.
  • Develop a strategic sales plan that identifies overdriving sales opportunities, prioritizing products according to importance and ability to provide results.
  • Conducts analysis of past, future and comparative performance and develops forecast model.
  • Develop a schedule to adequately cover client requirements and provide reports and data on results. Demonstrate a consultative-based selling approach in tailoring the organizations' product and service offering to the customer's needs, offering value-added solutions.
  • Use the appropriate applicable sales management systems or tools such as ERP database reports, computerized call calendars and time management systems to maximize efficiency and analyze data/marketing activity on a weekly basis.
  • Set high personal goals and standards of performance, self-starter, able to work independently.
  • Demonstrate the ability to influence events to achieve goals, and take actions beyond what is required in being proactive.
  • Effectively utilize resources, create and maintain positive/professional impression, commands respect and display confidence.
  • Travel as necessary to service your assigned facilities (if applicable) within the travel budget set by the organization.
  • Other duties as assigned by Manager.


Required Skills and Experience:

  • Strong Communication skills - written and verbal
  • Self-motivated and work well independently
  • Time management skills – prioritizing, planning and organizing
  • Problem assessment and problem solving
  • Reporting Skills –gathering information, analyzing information, monitoring information
  • Attention to detail and accuracy
  • Bachelor's degree preferred
  • 2-5 years Customer Service experience in a healthcare related field a plus
  • Proficiency in MS Office including Word, Excel, PowerPoint and Outlook
  • Excellent interpersonal skills a must
  • Strong organizational skills
  • Math aptitude


Educational and Professional Licensing or Certification Requirements:

  • Veteran's Administration or healthcare experience preferred
  • Bachelor's Degree preferred


Physical Requirements:

  • Seeing
  • Clear Speech
  • Reaching
  • Standing
  • Sitting
  • Dexterity
  • Walking
  • Hearing/Listening


Mental/Reasoning Requirements:

  • Reading-Simple
  • Writing-Simple
  • Reading-Complex
  • Writing-Complex
  • Basic Math Skills
  • Judgement/Decision Making
  • Advanced Math Skills
  • Personable
  • Detail-oriented
  • Organized
  • Exceptional Problem Solving Skills

Work Environment:

  • Verbal Contact w/Others
  • Noise
  • Works with Others
  • Indoor Work