Inside Sales Full Time Position
(We are an equipment supplier to the Window and Door Manufacturing Industry
Conducts cold calls and researches new customers and receives (by telephone, fax or email) requests for quotations, orders, and lead times from existing customers. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers.
Performs duties with marketing department where customer contact is a prime responsibility.
Cold calling and searching out new contacts and implementing telephone requests for price quotations, purchase orders, order changes, mailings, directly from the customers, original equipment manufacturers, and distributors.
Achieves and maintains rapport with customers and works to give them the best possible service. Uses a main database to retrieve customer information, the status of purchase orders, and to make changes on customer orders. Ensures that correct codes are used for retrieving and inputting information. closely with expediter in production control regarding deliveries of scheduled shipments. Handles the needs of sales representatives and customers by area of Canada and the United States. Makes price quotations immediately by email and fax. Prepares formal price quotations on items not contained in price book and forwards to customer for review of quotations. Contacts distributors to locate requested items in order to meet customer's delivery requirements. Relays this information to customer. Maintains files of active orders and posts activity such as change notices, scheduling changes and shipping.
Responsibilities and Duties
Performs other related duties as assigned.
Job Type: Full-time