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Sr. Customer Solutions Manager (SFO) At Amazon Web Services, Inc.

Location: San Francisco, California

Job Description

As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping AWS customers execute on their cloud journey. You will work with Senior Leaders and Customer Owners to ensure that all teams are working together effectively and efficiently to deliver promised outcomes, drive progress, and manage change.

You will be a critical partner to our customers, leveraging your experience with large scale programs to guide the customer through the operational, educational, and governance aspects of a successful implementation.

In collaboration with the Customer Solutions Manager and AWS Account team you will coordinate between us and the customer to plan and drive major workload migrations. You will translate strategic requirements into executable actions working backwards from key milestones. You will manage program cadence, leading the planning, execution, tracking, and go-live events that are critical to the success of our customer's cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.