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Director of Product Management - Amazon Connect At Amazon Web Services, Inc.

Location: New York, New York

Job Description

Amazon Web Services and Amazon Connect is looking for a seasoned product leader to help us define and build the future of computing in the cloud. Amazon Connect is one of the most exciting new AWS Services, with a highly passionate, engaged and fast growing customer base. We are disrupting the historical limitations of contact centers by enabling customer to do in days what historically has taken months. You will be delivering some of the most advanced Artificial Intelligence and Machine Learning technology to tackle real world problems; getting this right will enable businesses using Amazon Connect to deliver outstanding customer service with happier agents and millions of dollars in savings.

We are looking for a broad and deep leader who will own and drive product thinking across a range of products and services, as well as identify and build exceptional user experiences and deliver opinionated developer experiences for modern application development. Working closely with and across agile teams, you will be able to see and feel the impact of your work on all of our customers. This is a high visibility and high impact role that will interact with all levels of AWS and Amazon.com leadership.

Our ideal candidate is passionate about UI and user experience, loves thinking big, and wants to make real impact on how internal/external customers deliver great customer care experiences. You are also deeply passionate about building diverse teams that deliver the highest quality services. You are naturally customer centric and thrive in a fast-paced environment that requires strong technical and business judgment, and solid communication skills.

Develop and execute on a vision for building next generation contact center solutions for Amazon Connect customers - Product management for Amazon Connect Agent and Managers involves the end- to-end ownership of multiple components and services. It will require working with key customers on all aspects of current product improvements while delivering innovative new ones, driving pricing strategy and delivering revolutionary new features & functionality.

The successful candidate will grow and lead the organization through change, evolution, and sustained growth - You will build a world-class organization focused on innovating for the customer. This is a team that we expect to to grow rapidly - our new leader will need to continue building an organization that can scale with this market opportunity.

We're looking for a comprehensive leader who is part builder, part operator and part general manager - You will build a strategy focused on winning new customers and growing existing customers for the long term. This includes building innovative, best-in-class user experiences that will delight customers, driving new functionality that enables more business to move to the cloud, launching and growing new services, and enabling an ecosystem that we can grow along with our business. Lastly, This individual will need to exhibit excellent judgment on how to prioritize between operational excellence and feature development.