Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Truck Driver Position Occupational Therapist 0 0 PR Digital Marketing Intern Delivery Driver Paid Healthy Trial Participant Paid Clinical Trial Participant Paid Research Participant BairesWash Incorpora Personal Para Software Developer Bread Baker Dental Receptionist-Full Time Driller Delivery Driver Carpenter Bud Tender Hiring Mortgage Agents and Brokers Marketing Assistant Amazon Picker Amazon Warehouse Associate - Immediate Amazon Warehouse Associate - Immediate Amazon Order Packer Seasonal Full-Time Warehouse Team Member Amazon Picker Amazon Warehouse Associate Full-Time Warehouse Team Member Amazon Warehouse Worker Amazon Picker Amazon Picker Amazon Warehouse Associate - Immediate Amazon Picker Full-Time Warehouse Team Member Amazon Picker Amazon Picker Amazon Warehouse Worker Amazon Warehouse Associate - Immediate Amazon Warehouse Associate - Free Amazon Warehouse Worker Amazon Warehouse Worker Amazon Warehouse Associate Amazon Order Packer Amazon Warehouse Associate - Free Seasonal Full-Time Warehouse Team Member Amazon Warehouse Worker Amazon Picker Amazon Warehouse Worker Full-Time Warehouse Team Member Amazon Warehouse Worker Newest Jobs
Companies
Yelp ContactMonkey CareGuide Clearbanc Sterling-Turner Exact Media Aerotek Two Sigma Aecom Peel Regional Police AsteroidX Akira Jane Street Borrowell Insight Global WeWork Shopify First Convenience Bank American Income Life Doordash Amazon Flex Square Microsoft AT&T Instacart Clickworker Vector Marketing Scotiabank Creative Circle Hatchways Walgreens UnitedHealth Group Recovhub LowCostWebDesignFirm.com Desjardins CI&T mappedin 51talk Top Hat Checkout 51 Paylocity Mobeewave TD Bank The Youth Connection Hootsuite SnapTravel ScribbleLive autoTRADER.ca GoParkr Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

AWS Sr. Salesforce System Administrator At Amazon Web Services Canada, In

Location: Vancouver, British Columbia

Job Description

  • Bachelor’s degree
  • Certified Salesforce.com Administrator (ADM-201) or equivalent experience
  • 2+ years’ experience implementing and configuring Salesforce.com for 300+ users
  • Solid understanding of and detailed experience with the Salesforce.com architecture
  • In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Partner Management, etc.)
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Proven ability to build effective partnerships with business owners and technical partners

For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Business Technology & Solutions (BTS) is a diverse team that supports infrastructure and other foundational initiatives that span and support Sales, Marketing, and Support teams within AWS.

AWS’ growth is driving a rapid expansion of its world-wide sales team and the team of Salesforce administrators that support it. These Administrators serve as the primary point of contact for end users in multiple AWS business groups who need assistance with the Salesforce platform. Candidates must possess the ability to learn quickly, ask questions, understand business requirements, and provide workable solutions to our customers.

AWS Salesforce Administrators are customer obsessed and work to provide the best possible support experience for our users. They proactively engage with internal customers to understand their business needs and deliver high-quality CRM support in a timely manner. They manage all Salesforce support cases, maintain existing system features/products for the business, and drive global quality improvement processes. AWS Salesforce Administrators work independently but also partner with Salesforce Program Managers and Developers on new projects to improve team efficiencies, customer experience, and usability of the org. Key Responsibilities for the Sr. Salesforce Administrator will be focused on overall Support and Configuration of the AWS Salesforce platform and include:
  • Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
  • Hands on configuration of Sales Cloud including users, roles, security, profiles, workflow rules, custom objects, etc.
  • Manage third-party applications (such as ReferenceEdge, RingDNA, etc.), and implement enhancements and upgrades to the applications as needed
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
  • Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
  • Investigate reported system issues, and work with internal teams toward a solution
24/7 ownership and resolution of Salesforce system issues and outages

  • Certified Salesforce.com Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
  • Certified Salesforce.com Sales Cloud Consultant or equivalent experience
  • Experience working with large-scale, complex datasets
  • Experience with FinancialForce.com, Marketo, Eloqua, Data.com, ReferenceEdge and other apps
  • Experience managing and triaging user submitted issues via ticketing system(s)
  • Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE)
  • Advanced Excel skills (Macro, Pivot Tables, VLookups)
  • Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.
  • Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
  • Technical project management experience