About Amazon Books
Amazon Books is a physical retail store that offers a curated selection of books and an array of Amazon devices. It is a magical experience that combines the best parts of a neighborhood bookstore with Amazon.com’s low prices and the expertise of passionate, knowledgeable staff who tailor their approach to the unique needs of each customer.
The ideal candidate loves books, is excited by technology, and should view every customer interaction as an opportunity to create an exceptional customer experience. As a member of the Amazon Books team, you will have the opportunity to work with a stellar team that provides best-in-class customer service to anyone visiting the store.
Your passion for reading inspires you to provide best-in-class customer service to those who visit our store. You love being surrounded by great books and the latest devices and your enthusiasm is contagious. You combine your authentic personal style with your deep knowledge of the store to create a memorable, tailor-made customer experience. You are a vital part of the store team and take great pride in maintaining the store. You have a curious mind and thrive on using it to contribute to a strong, diverse team.
What You Do:
Customer Interaction: You are in the unique position of being face-to-face with our customers and you understand the significance of this opportunity. You are Right a Lot when it comes to reading customers and don’t use a one-size-fits-all approach to create a great customer experience. You warmly welcome anyone who visits the store and then enjoy using your judgment to adapt to the needs of each customer. You are flexible, think on your feet, and exercise great judgment in handling unusual requests or difficult customer interactions.
You are an articulate and persuasive communicator without being pushy. Customers are drawn to you because you are approachable, authentic, humble, kind, pleasant, and confident. You don’t assume anything about the customer’s knowledge of products; rather, you ask great questions to better gauge what the customer wants. You bring a clear point of view to the sales floor, can demonstrate how to use the devices in a simple and accessible way, and are able to make book and device recommendations that surprise and delight the customer.
Operational Excellence: You take great pride in maintaining the store. No task is beneath you and you know when to ask your colleagues for help. You bring products to front of house (FOH), and execute space changes. You understand the importance of merchandising. You follow merchandising guidelines from the central team and collaborate with the store team to create an environment in which consumers are eager and excited to spend time browsing the shelves.
You follow the process for removing recalled and damaged products. You actively participate in operational excellence activities such as Kaizen, gemba walks, 5S, and conducting cycle counts.
You support your team in Back of House (BOH) by helping to receive, sort, and stow products. Technical issues don’t faze you. You are comfortable operating all of the systems, tools, and devices used within the store, including manning the point-of-sale (POS) station.
You are a problem solver. You jump in and learn things that are unfamiliar to you. You identify issues and escalate them when appropriate in a timely manner.
You are a stickler for maintaining a clean and pleasant store environment, not just for customers but also for your co-workers. You are diligent about keeping device stations customer ready. You help rotate books on a regular basis.
Team Contributor: You understand that if the team doesn’t work well together, we won’t be successful in creating a space where customers are drawn to come and spend time. So you work hard to strengthen the team by asking for help when you need it, openly sharing what you know, expressing ideas for improving the way things get done, and helping us have fun along the way.
You are comfortable working in a dynamic environment. You truly enjoy the part you play in creating great experiences for our customers and this motivates you to be on time and ready to go for each shift. You punch in and out on time and recharge yourself by taking regular breaks. You proactively let your Manager know when you need time off.
Please note: We are looking for flex time employees.