Join the Alexa.com customer support team in helping digital marketers and business owners succeed with our data and analytics services.
Alexa.com is a subsidiary of Amazon.com serving millions of users worldwide and building the next generation of big data audience analytics services. Our mission is to be most invaluable and trusted source of ground-breaking insights into digital behavior that customers use to discover, attract and engage their audience.
We’re seeking an enthusiastic and capable Technical Customer Support Representative to help us deliver a best-in-class customer experience for our analytics and SEO services. You will be communicating directly with business owners, analysts, and digital marketers around the world to resolve their problems, explain our data, and represent their needs and feedback to internal teams such as Engineering and Product Management.
We are looking for someone with excellent communication skills and technical aptitude who is eager to exercise a high degree of ownership over our customer experience. By representing the voice of the customer internally, you will also provide significant input into our product development process and implementation roadmap.
- Provide prompt, accurate, detailed, and customer-obsessed support to Alexa.com customers
Work with others to ensure a consistent and high-quality level of support
Address customer queries, with a varying level of difficulty
Provide process improvements and develop internal documentation while contributing to a team environment
Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
With a bias for action and technically proficiency, work with diverse internal teams to assist customers with flexible problem solving