5+ years of professional services, solution architecture or other customer facing role including but not limited to design, implementation, consulting, in-house use of, or sales experience with SaaS platforms for businesses and consumers.
2+ years of experience working with productivity suites like program or task management, cloud based applications or SaaS products.
We are building a new end-user facing software product at Amazon Web Service (AWS) that will transform many industries and change how people work. This is a rare opportunity to work on a v1 product, being involved in influence the product from the very beginning. Our team is led by well-known executives who have made significant contributions across multiple disciplines and products, and we are looking for the right people to join us on this journey.
We are seeking a Senior Professional Services consultant comfortable operating at the intersection of technology and business. This position is a good fit for the strong generalists who are comfortable taking on a variety of functions cutting across customer implementations, solution development, product configuration, analysis, application development, light software development and customer support. Successful candidates must be comfortable with learning and understanding how to use new software products and have a passion for solving customer problems.
The candidate will spend a 25-50% of their time interacting with our customers via email, phone, WebEx, and in-person meetings and will require strong communication skills. They have the ability to pick up and act on non-verbal communication. As a v1 product, priorities and needs are constantly changing and many different work streams will constantly be competing for your time and attention. Managing a relatively high velocity of change should be well within the candidate's comfort zone.
The ideal candidate will have experience and interest in creating solutions to business problems of various kinds. Work product will vary from building customer solutions, doing product gap analysis and helping customers succeed with workarounds, planning and coordination materials and internal documentation to helping customers use the new product to solve problems in their organization. They will lead workshops with customers and help compose wiki pages and blog posts, adjusting tone and content depth based on the audience. The Professional Services consultant will work with people across our internal marketing, sales, business development and product teams and should have a proven ability to prioritize workload and manage time as appropriate, keeping all stakeholders informed.
This role requires domestic travel up to 20%.