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Customer Care Sales Representative At Alorica

Location: Hamilton, Ontario

Job Description

As a Customer Care Sales Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

What you’ll be doing
You will use your positive attitude and your sales skills to make an impact on your customers’ day. Your main responsibilities will include:
Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the client’s products and services
Quoting prices, soliciting orders and persuading customers to buy
Explaining services and special promotions to customers while following the script and company, client and government regulations
Upselling and/or cross-selling products or services to customers, where appropriate
Completing appropriate documentation and recording necessary customer sales information at time of sale
Documenting status of all calls, indicating leads generated or leads which could not be pursued
If required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer service
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team

Why you’ll want to join the Alorica team
100% paid training
Performance bonuses
Competitive pay
Health & dental benefits
Retirement savings plan
Paid time off
A great team environment with supportive co-workers
You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
We’re a strong, global company that truly cares about our local communities
Who we’re looking for
The best fit for this job is someone who:
Has a High School diploma or General Educational Development (GED) certificate
Is successful in a sales role
Can be persuasive but not pushy
Has previous sales experience (preferred)
Is competitive, but also team-oriented
Can solve problems logically
Has good computer skills, including Microsoft Office
Possesses excellent communication skills
Cares about helping their customers
Has the ability to multitask well
Can adapt to a flexible schedule
Can maintain the highest level of confidentiality

Who we are
Alorica Customer Care Ltd., is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!

The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).