Reporting to the Executive Director, Integrated Quality Management, and the Quality Consultant plays an important role as a leader in the development and promotion of best practice in quality improvement and patient safety. The Quality Improvement Consultant develops, coordinates and facilitates the provision of quality improvement services at the site or zone level. Through collaboration and consultation with stakeholders, the position is responsible for influencing culture change through continual representation of the quality management body of knowledge in strategic program development; influencing change management approaches in development and implementation of new programs and improvement initiatives; and for facilitating the implementation, monitoring and evaluation of quality improvement initiatives related to service improvement, patient safety and accreditation standards. The successful candidate will develop and maintain strong working relationships with administrative and clinical leaders at the site, zone and sector level. With broad knowledge of improvement science, the consultant works with a high degree of independence, requires a high tolerance for ambiguity, and well-developed relationship building skills. Significant creativity is required by consultants as they draw on the broad body of quality management knowledge that informs the work.
Bachelor's Degree in a related field. Minimum of 5 years of recent clinical and/or administrative healthcare experience. Experience and skills in group facilitation techniques. Demonstrated leadership, organizational, and team building skills. Ability to research, monitor, and analyze data for use in decision making and recommendations. Previous experience working on a quality improvement project required. Demonstrated ability to effectively communicate both orally and in writing. Must be able to work in multiple work settings (acute care site, administrative sites, and rural sites). Demonstrated ability to lead change in a complex environment based on sound principles. Displays initiative and the ability to work independently and interdependently. Self-directed and able to work with minimal supervision. Well-developed critical thinking skills and ability to problem-solve. Ability to establish and maintain effective interpersonal relationships.
Master’s Degree in clinical field, business, or healthcare administration preferred. AIW and IHI Open School training an asset. Proficiency with computer skills in Microsoft Office suite, Excel, Outlook, and PowerPoint; Visio experience is an asset.