Reporting to the Director – North, Process Improvement & eSIM the Process Improvement (PI) Consultant will provide support to Alberta Health Services (AHS) strategic initiatives, service plans, and projects to advance strategic objectives and quality clinical program development and implementation across sites/sectors; provide leadership and direction to various stakeholders to assist them to understand, utilize, and implement process improvement strategies and methodologies (e.g. Lean, Six Sigma) to enhance existing and/or new health system design solutions and opportunities; ensure that assigned projects are researched, developed, implemented, and delivered in accordance with the AHS strategic direction and performance standards. The incumbent will design and facilitate value stream level improvements that tie directly to AHS performance measures every year; train large groups of up to 100 people (from leadership to frontline staff), develop project plans, timelines, deliverables for the projects and meet those; coach/mentor P3 PI Consultants to take on increasingly complex projects; coach/mentor operations champions to a level that allows them to execute small improvement projects on their own; develop working relationships with departmental leaders, physicians, and frontline supervisors and employees to coach them through a change process; be accountable for impact metrics along with operations staff; run larger system-wide improvement projects. This position requires 20% travel.
Bachelor’s Degree in Health Sciences, Engineering, or Business Administration (equivalent combination of education and clinical experience may be considered). Minimum 5 years general business experience, preferably in the service or manufacturing sectors. Minimum 3 years using improvement methods and tools in a leading role. Quality improvement certification/designations such as Lean, Six Sigma Black Belt, LSS, IHI Improvement Advisor, etc. (Black Belt or equivalent designation; equivalencies will be considered). Expertise in utilizing and providing coaching in improvement tools and methods including but not limited to: VSM, DMAIC, 5S, Visual Management, Flow and Load Balancing. Key requirements include strong knowledge of statistical and data analysis, demand capacity balancing, project management and team facilitation. Experience in deploying end-to-end improvements with significant results. Proficiency in Visio, Excel, Access, Power Point, Word, and QI Macros is desirable.
A valid Alberta driver’s license and a clean driver’s abstract is required.
Master’s degree preferred.