Contact Centre Representative
Up to 24 hours a week, minimum availability of 3 days a week
ART + ACCESS + LEARNING
At the Art Gallery of Ontario (AGO), we bring people together with art to see, experience and understand the world in new ways.
Our Vision: We will become the imaginative centre of our city and province. We will be welcoming to our visitors, inspiring for our audiences and innovative in the ways we gather people together to create community through art. We will become a preferred cultural partner for artistic visionaries from all over the world.
The AGO is committed to recruiting a diverse and collaborative workforce, who exemplify our mission, vision and values and will thrive in a dynamic environment.
Reporting to the Assistant Manager, Visitor Experience Operations, the Contact Centre Representative will promote membership benefits, sales, renewals and solicit upgrades/conversions when answering inbound calls from members, those who wish to be members and ticket buyers. As the first point of contact for the general public, members, teachers and groups, the Representative will provide customer service and sell gallery admissions and programs, coordinate the scheduling of school and group tours, process all associated payments, facilitate groups on site, and perform follow up to close sales. The Representative will also assist with all membership promotional activities which includes telemarketing, direct mail and email renewal and acquisition programs.
If you are our ideal candidate, you will have:
- 3 years demonstrated experience in membership sales and customer service
Well-developed knowledge of customer service principles and membership practices
Well-developed sales ability and initiative
Understanding of and commitment to superior client servicing
Well-developed computer proficiency, data entry and keyboarding skills; and directly related experience of applicable computer programs such as Raisers Edge or other fund raising software. Knowledge with POS, Windows, Microsoft Office Suite.
3 years experience in cash handling, credit cards, balancing, making change / creating deposits
Knowledge of call center telephony and technology
Experience in a call center or customer service environment
Well-developed verbal and written communication skills; demonstrated written communication skills to draft correspondence and summaries.
Demonstrated experience using membership, ticketing or reservation systems
- Problem solving and complaint response skills
Well-developed public relations and interpersonal skills
We invite individuals who reflect the diversity of our visitors to apply by visiting our website at www.ago.ca/jobs-and-volunteering.
In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.
The Art Gallery of Ontario is an Equal Opportunity Employer.
We thank all applicants but must advise that only those selected for interviews will be contacted.