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Telecommunications Technician At AFL


Surrey, Bc

Job Description

Internally refereed to as MxU Installer

Under the direction of the Operations Manager, the MxU Installer is responsible for installing GPON (Gigabit-capable Passive Optical Networks) wiring in Multi-dwelling Units (MDU Residential) and Multi-tenant Units (MTU Business). This installation may be outside plant cable placing, inside wiring or a combination of both.


  • Provide unparalleled customer service excellence;
  • Ensure diligence with construction site safety through safety orientations with Site Supervisors;
  • Install residential and business Fiber lines from Main Equipment Rooms (MER) to each individual suite;
  • Place cables from outside to inside via aerial or underground paths;
  • Operate power tools in a safe manner, respectful of client’s property;
  • Maintain excellent working condition of Test Equipment;
  • Conduct Optical Power Meter testing of fiber connections;
  • Troubleshoot technical issues swiftly and accurately;
  • Work indoors and outdoors at customer locations and in manholes as required;
  • Responsible for administrative tasks, including: expense reports, Web Tracker (timesheet) entries, Company vehicle mileage tracking;
  • Maintain Company Vehicles to ensure good working condition, cleanliness and adherence to regular maintenance schedule;
  • Help build and maintain positive relations within the team;
  • Protect organizations’ values by keeping information confidential;
  • Perform other administrative and miscellaneous duties as requested, directed or assigned;
  • Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment; and
  • Adhere to and promote the environmental, health & safety policies of AFL.

Personal Qualities

  • Safety-Oriented – safety is one of our core values.Job site safety is everyone’s responsibility, including yours
  • Flexible – open to change and new information and rapidly adapts to changing conditions or unexpected obstacles
  • Detail oriented – attention to detail with the ability to follow through on assigned tasks; essential focus on quality and job efficiencies
  • Independent – self-driven with ability to work well under limited supervision
  • Analytical Thinking/Problem Solving - capable of complex reasoning/analysis; use sound judgement to analyze and resolve onsite issues
  • Results focused – driven to meet or exceed assigned tasks/goals while working safely and co-operatively within a team environment
  • Interpersonal skills – able to collaborate on projects, maintain effective work relationships, and communicate clearly with customer and management alike
  • Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously
  • Team Player skills - Possess strong commitment to team environment with the ability to contribute expertise and follow leadership directives at all times


Preferred Technical Skill and Experience

  • Telecommunications experience related to inside or outside plant
  • Experience in building construction trades such as framing, electrical wiring
  • Cabling and wiring experience in fields such as structured wiring, alarming wiring or equivalent
  • Valid class 5 driver’s license. May be required to operate Company Vehicle and meet AFL’s internal Motor Vehicle policy

    Required Qualifications

  • Passion for customer service
  • Strong mechanical, technical and analytical ability
  • Ability to do fine, precise work with their hands
  • Ability to work aloft on extension ladders or step ladders
  • Proficient in operating hand and power tools, and test equipment
  • Normal color vision to work with color-coded wiring
  • Ability to effectively handle both favorable and unfavorable customer interactions
  • Fluent in English (reading, writing and conversational)
  • Must be legally entitled to work in Canada
  • Criminal background check is required

Working Conditions

  • Physically demanding work environment
  • Ability to work in confined space and at elevation
  • Work in all weather conditions
  • Work hours may vary to accommodate developer schedule (early/late morning, evening, weekend and statutory holidays)[CL1]
  • Travel may be required

Minimum Education

Preferred Degree or Type

High School Diploma, College, Technical Schools certifications or equivalent

Required Certifications & Licenses


Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.

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