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MxU New Growth Technician At AFL

Location: Surrey, British Columbia

Job Description

Under the general direction of the Field Service Manager, the MxU New Growth Technician is responsible for installing, repairing and investigating voice and data services (phone lines, internet, TV) for business and residential customers located at new construction locations. The MxU New Growth Technician will be expected to use ingenuity and perseverance to install any and all services in field conditions that are challenging and are often under tight deadlines. Tact, diplomacy and a dedication to getting the job done under pressure and in less than optimal conditions are a large part of the job.

The incumbent is responsible to deliver first class customer service, be committed to safety and provide quality work in all situations as an ambassador for AFL’s New Growth Market (NGM) program.


  • Provide unparalleled customer service excellence to ensure customers’ expectations are met and service requirements are fulfilled;
  • Install residential and business Copper and Fiber voice and data services and applications at new construction locations including site trailers. Other installation and repair functions as assigned;
  • Trace and locate appropriate telecommunications links to use in daily work at various locations;
  • Communicate with high level customer contacts including site superintendents, site safety officers and developer project managers on details including routing, safety, specifications and first level troubleshooting;
  • Liaise with client’s business channel managers to ensure services are installed according to customer deadlines;
  • Operate equipment and vehicle in a safe manner;
  • Ensure vehicle and test equipment are maintained in excellent working condition;
  • Troubleshoot technical issues swiftly and accurately;
  • Install services in a neat and professional manner that can be showcased as value add to the client;
  • Work indoors and outdoors on customer locations. Provide customers and AFL management job status updates on a daily and weekly basis via verbal communications, email, as well as updating spreadsheets;
  • Responsible for Admin Tasks, including: preparing time and expense reports (daily), clearing jobs in Field Link (daily), monitoring kilometers for Company vehicle (monthly), and other duties as required;
  • Help build and maintain positive relations within the team;
  • Protect organizations’ values by keeping information confidential;
  • Perform other administrative and miscellaneous duties as requested, directed or assigned;
  • Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment; and
  • Adhere to and promote the environmental, health & safety policies of AFL.

Personal Qualities

  • Safety-Oriented – safety is one of our core values. Job site safety is everyone’s responsibility, including yours
  • Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
  • Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks
  • Independent - ability to work well under limited supervision
  • Analytical Thinking/Problem Solving - capable of complex reasoning analysis
  • Results focused – driven to achieve
  • Interpersonal skills – able to collaborate on projects, maintain effective relationships, communicate clearly at all levels of the business, use tact and diplomacy in stressful situations to ensure services get installed and customer demands are met
  • Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously
  • Perseverance – must persevere and install services in difficult conditions and often under tight timelines
  • Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times


  • Unparalleled commitment to customer service
  • Strong mechanical and analytical ability
  • Ability to do fine, precise work with their hands
  • Ability to work aloft including climbing poles as well as in Manholes and service vaults when required
  • Ability to manage a physically demanding workload
  • Proficient in operating hand and power tools, and test equipment
  • Normal color vision to work with color-coded wiring
  • Ability to effectively handle both favorable and unfavorable customer interactions
  • Fluent in English (reading, writing and conversational)
  • Must be legally entitled to work in Canada
  • Criminal background check is required

Working Conditions

  • Physically demanding workload
  • Ability to work in confined space and at elevation
  • Work in all weather conditions
  • Work location: New construction sites
  • Some minimal weekend work may be required, depending on site. Extended hours and statutory holiday work may be required to meet service requirements and site deadlines.
  • Travel is required; demands of service will dictate location and schedule