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Sales Account Manager, National Accounts At ADT Security Services

Location: Mississauga, Ontario

Job Description

This position is responsible for providing “World Class” support to our National Account Customers and National Account Managers. Assist the National Account Sales Team with customer acquisition. Coordinate all facets of installation, service, billing and monitoring support.

Duties and Responsibilities:

  • Perform proactive client care calls to External and Internal customers
  • Maintain external and internal client satisfaction
  • Promote the full product line and services offered
  • Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc)
  • Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services
  • Ensure accuracy of data in Mastermind
  • Prepare formal correspondence in response to customer’s questions or concerns
  • Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department
  • Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner
  • Handle escalated customer calls as needed
  • Complete projects as requested by management
  • Perform all other duties and projects as assigned

Education:

  • Specialized college degree

Experience:

  • 2 to 5 years

Skills:

  • Bilingual – English and French
  • Teamwork
  • Advanced written and communication skills – English and French
  • Customer service oriented
  • Negotiation skills
  • Organizational skills and detail oriented
  • Self-motivated and project a professional attitude

ADT Security Services Canada, Inc. provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.


ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at hrhotline@adt.ca if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.