Employers Newest Jobs All Openings Explore Log In
My Profile Log Out
Junior Geotechnical Engineer Junior Systems Engineer Junior Systems Engineer Junior Systems Engineer Junior Systems Engineer Junior an Intermediate Engineers Ingenieur Junior Web Developer - eCommerce Junior Developer Junior Systems Engineer Front-end Web Developer FRONT-END SOFTWARE DEVELOPER Web Developer Junior Web Developer Full-Stack Web Developer Field Engineer Data Sales Engineer Reliability-Availability-Maintenance Broadcast Deployment Technician IP junior electrical engineer JavaScript AngularJS Developer Web Developer Front-End Developer Senior Front-End Developer FullStack Developer Software Developer Fullstack PHP Developer Internship Mobile Software Developer Solution Developer Abap Virtual Reality and AR Development Back-end Internship Generalist Programmer- mobile games MOBILE DEVELOPER New Grad Mobile Android Developer BACK-END WEB DEVELOPER Lead Back-end PHP Developer Web Integrator SEASONAL SALES ASSOCIATES - VANCOUVER Advisor - Sales Front-End Developer Sales Representatives FRONT-END WEB DEVELOPER Sales Associate - Oakridge Centre Junior Reliability and Sustainability Artificial intelligence Developer Visual Designer - Fjord JUNIOR GRAPHIC DESIGNER Newest Jobs All Openings
0x 10% Happier 101 Commerce 1010data 10x Genomics 11 Honore 128 Technology 1366 Technologies 15Five 17 Media 17zuoye 1C Company 1Crowd 1HUDDLE 1QBit 1World Online 1mg 1stdibs 21viaNet 23andMe 2C2P 2RedBeans 2U Inc. 2lemetry 2nd Address 360 Mobile Security 36Kr 3D Robotics 3D Systems 3Pillar Global 3Scan 3T Biosciences 3VR 3YOURMIND 4:33 Creative Lab 4INFO 500 Startups 500px 51 Credit Card Manager 51talk 55ip 58 Daojia 5miles 6 River Systems 6sense 7Park Data 7shifts 8 Securities 82 Labs Inc. 8i 8th Wall 8tracks Radio 8x8 Inc 90 Seconds 908 Devices 91springboard 99 9F Fintech Holdings Group 9stacks A Million Ads A10 Networks AB Tasty ABBYY ABEJA ABSENTIA ACL Services ACORN OakNorth Holdings Ltd. ACV Auctions ADC Therapeutics ADENTS HTI ADOR ADP ADVANO ADYOULIKE AEVI International AEye, Inc. AGNC Investment AID:Tech AISense Inc. AISpeech ALPHA AND CO AOptix Technologies APDM Wearable Technologies APUS Group AQMETRICS ARMO BioSciences ASR Microelectronics AT&T AT&T ATI Physical Therapy AUTO1 Group AV Homes AVG Technologies AWAL AYLIEN AYR Aahaa stores All Companies

Customer Success Engineer At AdPerfect

Location: New Westminster, British Columbia

Job Description

AdPerfect is an established best-in-class technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

This role involves post-sales configuration and implementation to onboard customers, customer adoption, customer retention, and overall customer satisfaction.

You will need to understand SaaS platforms, technical systems, and enjoy working directly with customers. You will scope out a project by analyzing the customer’s systems and business needs and pairing that with our system functionality. You will work close with customers and internal teams to configure and launch AdPerfect services.

Key Responsibilities

  • Onboard new and existing business customers onto various AdPerfect platforms and services
  • Collaborate with customer and internal teams to provide an efficient, well managed launch of AdPerfect services for new and existing customers.
  • Gain a thorough understanding of AdPerfect services, and guide customers to appropriate, existing solutions whenever possible
  • Develop and recommend solutions to customer issues and challenges with an ability to troubleshoot issues quickly and effectively
  • Anticipate customers requirements and possible challenges – make our customers successful
  • Manage priorities with customers and internal teams
  • Develop and maintain relationships with clients at all levels of management
  • Take ownership of accounts and ensure customer success and satisfaction
  • Provide suggestions and consult with internal teams to improve products and processes
  • Be willing to continuously learn
  • Follow basic project management processes

Experience & Qualifications

  • Experience with software-as-a-service (SaaS)
  • Work experience with customer facing roles in support or implementations
  • Ability to thrive in a challenging environment with minimal supervision
  • Experience collecting, analyzing and summarizing data for internal and external customers
  • Independent thinker and problem solver with the ability to grasp new concepts quickly
  • Ability to self-prioritize and escalate proactively
  • Experience formalizing and implementing processes
  • Excellent verbal and written communication in English
  • Nice to have some background, experience, or education in computer science
  • Degree in Business, Commerce, Marketing, Computer Science, or similar
  • Follow basic project management processes

AdPerfect provides a flexible environment, competitive compensation, profit sharing, RRSP matching, medical, dental, work-life balance, and regular company events to encourage social engagement and teamwork outside of the office. This is a full-time, on-site position.