Reporting to the Director, HR Service Advisory the primary responsibility of the Sr. HR Business Advisor is to provide HR consultation and a best practice advice. In addition they are highly focused on client retention and engagement assisting other HRBAs with in-depth analysis and research to support client inquiries. Sr. HRBA act as informal coach and mentor to.
- Utilizing a proactive, consultative approach, receives and responds to client inquiries, ranging in complexity and scope, by educating clients on human resources tools, information, and best practices regarding: federal and provincial law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics.
- Leverages every client touchpoint as an opportunity to create value for the client by not just providing HR best practice information but also identifying and sharing information on HR Solutions products, features and capabilities that can help to address the clients immediate HR needs as well as strategically support long terms needs.
- Effectively executes inbound and outbound client communications, with quality, in accordance with standard ADP call strategies and expectations. Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP. Must be able to transition between a wide variety of HR competencies quickly and proficiently.