The ACL Impact
ACL exists to help make the world a safer and more ethical place, while helping the world’s most prestigious brands perform better. By enabling Governance, Risk, and Compliance (GRC) professionals that use our software to be recognized for the value they bring to their organizations, we aim to be game-changers: to provide organizations with the software tools, support, and knowledge to dive deep into their data, turn insights into actions, and manage GRC across the entire organization.
From supporting a national government in tracking down missing children to helping banks identify financial crime perpetrated by terrorists and cartels to keeping Fortune 500 companies operating at peak performance, ACL has been at the heart of helping save both people and billions of dollars… talk about impact!
Young At Heart
We’re a 30-year-old company that moves like a startup. It’s the best of both worlds. We have huge customers (70% of the Fortune 500), impressive revenues, and are not worrying about our next funding round. At the same time, we’re busting into new markets and disrupting an entire industry, so things are always interesting around here. Interesting in a good way!
We Are Change
Disrupting an entire industry means driving change internally. Breaking into new markets depends on flawlessly executing our market strategy (yes we have one – it is super tight and data-driven – like our solution) by arming the frontlines with everything you need to win. A shared vision binds teams together, creating a cohesiveness that is unique. We are all contributing to this disruption and are having a blast doing it.
We Are Making the World a Better Place
We work with some of the largest brands in the world and we are helping them to make our world a safer, happier, and more ethical place. Our users have uncovered billions of dollars in fraud and waste, put numerous criminals in jail, and quite literally stopped abuses that save lives. What we do REALLY matters.
We Have High Standards
We all set high standards for ourselves, wanting to be the best we can possibly be. This extends to wanting to be the best for our customers and for each other. We all rise up to the challenge to be our best and live up to these standards. We celebrate our successes, and see opportunity in our mistakes. Quite simply, we want the best... and (even more importantly) those looking to push themselves and learn to be better individually, while we grow together as a team and company.
As leader of our front-line Customer Success Management team (reporting to the VP of Customer Success), you will play a pivotal role: direct engagement with our most valuable clients; guiding them in setting impactful business goals achieving those with ACL solutions. We already have hundreds of engaged customers. The opportunity is to deepen our relationship with them; truly understand their business objectives (why they matter), and coach the best practices deployment of our platform.
Through an advisory engagement model, your team members will become trusted advisors, keeping the client and ACL on the same page through a value creation journey benefiting both. You are the driving force of our customer satisfaction and retention.
Through your vision and focus on customer journey, you are able to inspire and implement all things necessary to ensure our clients are highly satisfied, become evangelists and retain a long-term relationship with us. With an industry leading process and by inspiring your team and other departments, you can ensure high customer retention rates and net promoter scores.
In this role, you will:
Ideal Candidate Profile
(We understand there are no unicorns that match every criteria, but we need a leader ready for a big role in an environment of high growth)
You are an ambitious, naturally customer-centric leader who believes Saas software companies have to change how they operate if they are to achieve their potential. Your track record of success has been made possible by: