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OSSR, FIFO-Fort Hills / Firebag, Fort McMurray At Acklands-Grainger


Fort Mcmurray, Ab

Job Description



To service and support Customer Supply Agreements as required. Reporting to the On Site Service Manager, the OSSR will work at the Fort Hills and/or Firebag, Fort McMurray location looking after Acklands- Grainger’s customer, SUNCOR and the contractors on site. The schedule is a 7 On/7 Off rotation of 12 hours per day. Flights will be provided ONLY from Calgary and Edmonton to the worksite every week as well as transportation to and from the worksite daily. Accommodation and meals will be provided while working on site. Drug & Alcohol testing required.


  • Service the customer’s specific needs. May include but not limited to Vendor Managed Inventory, Nexiant unit replenishment etc.
  • May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.
  • Call on customer personnel/locations as agreed and identified by the customer and Manager
  • Observe all aspects of the customer’s operations looking for opportunities that will assist the customer and AGI in meeting the agreed goals of the relationship
  • Other duties and responsibilities as required for the position


  • Minimum college diploma with focus on sales and marketing, or equivalent experience
  • Proficient in Microsoft Office, Including Word, Excel and PowerPoint
  • Ability to work independently
  • Superior interpersonal skills and excellent customer service skills, proactive thinking and the ability to analyze customer needs
  • The diverse nature of the position will demand that the incumbent be versatile, flexible and able to multi-task easily
  • Must have and maintain a thorough knowledge of AGI’s products and services.
  • Possession of a valid driver’s license and reliable vehicle.
  • Certification in WHMIS, TDG, and NORCAT.

Acklands-Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Acklands Grainger Inc. hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Acklands-Grainger Inc is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

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