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Account Coordinator/Manager - A.K.A. raisin At A.K.A New Media

Location: Toronto, Ontario

Job Description

Job Description

The Role:

In the role of bilingual raisin® Account Manager/Coordinator, duties include:

  • Technical Support - Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
  • Training - Train clients on all aspects of the raisin® product (web-based and in-person)
  • Tracking - Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
  • Marketing – Support marketing initiatives (online and print)
  • Business Development – Provide ongoing business development support as directed
  • Product Development - Assist in identifying features for future product development

Other duties as assigned

Qualifications

Requirements:

  • 1+ years professional account support
  • Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
  • Key values of honesty, integrity, professionalism and passion for customer service and technology
  • Experience supporting or using digital technologies and web-based software
  • Excellent written and verbal communication skills
  • Able to communicate technical concepts to a non-technical audience
  • An understanding of and passion for charities and fundraising

Relevant Assets/Experience:

  • Not-for-profit & fundraising
  • Web development & software development, HTML & CSS
  • Customer service
  • CRM systems
  • Project management
  • Sales including prospecting and cold-calling
  • Bilingual (English/French) is a nice to have

Additional Information

For additional information about A.K.A. New Media, please be sure to visit : www.akanewmedia.com and www.akaraisin.com

Only those short-listed will be contacted.

NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.