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Customer Success Manager At 2ndKitchen

Location: Brooklyn, New York

Job Description

We are changing the way bars, breweries, and other businesses offer food to their customers. We connect those businesses to favorite restaurants in their neighborhood to offer a custom food menu without the hassles of having their own kitchen.
The CSM role is critical to our success. You will be the "on the ground" manager of a geography, responsible for maintaining business relationships, improving processes, and growing results from business partners in your area. You will be utilizing a very diverse skill set including strong personal, organizational, creative, and technical skills.

What you'll do:
- Meet regularly and build relationships with our partners as you'll be their main point of contact
- Work closely with sales team helping transition interested leads into partners
- Obsess over the performance of existing and upcoming partners and how to improve it
- Proactively collect feedback from customers and partners
- Coordinate with the operations team to launch and maintain accounts

What we look for:
- Exceptional communication and interpersonal skills
- Ability to synthesize feedback and other information into actionable projects
- Scrappy hustler with determination to get the job done and drive to win
- Implement learnings and adapt fast - be dedicated to constantly improving your results
- Have an infectiously positive attitude - never give up!
- Hospitality/Retail and account management experience are pluses but not required

We provide:
- Competitive salary
- Stock option grants
- 100% Medical, Dental and Vision Benefits
- Unlimited vacation policy
- We are a growing startup, you will grow with us!

Job Type: Full-time

Experience: