Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Customer Service - Work from Home Service Desk Associate Product Tester at Home In-Home Usage Tester Sales Representative Product Tester at Home Product Tester at Home Product Tester at Home Product Tester at Home Product Tester at Home Sales Representative Service In-Home Usage Tester Product Tester at Home Service client Dog Sitter - Earn up to Dog Sitters Wanted - Work from Home Design Engineer - NTI Boilers Inc Sales Representative Product Tester at Home Customer Service - Work from Home Chauffeur d Customer Service - Work from Home School Bus Driver - Ancaster Dog Sitter - Watch Dogs in Your Home In-Home Usage Tester In-Home Usage Tester Bilingual Customer Service - French and In-Home Usage Tester In-Home Usage Tester Product Tester at Home Bilingual Customer Service - French and In-Home Usage Tester Product Tester at Home Product Tester at Home Product Tester at Home Sales Representative Product Tester at Home Service Customer Service - Work from Home Service School Bus Driver - Ancaster Customer Service - Work from Home Product Tester at Home Customer Service - Work from Home Sales Representative Service Product Tester at Home Service School Bus Driver - Richmond Hill Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Two Sigma Aecom WeWork Exact Media Aerotek Jane Street Doordash First Convenience Bank AsteroidX Shopify Insight Global AT&T Hatchways Creative Circle Borrowell Square Amazon Flex Clickworker Instacart Walgreens Vector Marketing Recovhub LowCostWebDesignFirm.com American Income Life Scotiabank Akira Microsoft 51talk TD Bank UnitedHealth Group Paylocity Top Hat Desjardins CI&T mappedin Checkout 51 Mobeewave GoParkr The Youth Connection Peel Regional Police Hootsuite autoTRADER.ca ScribbleLive SnapTravel Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Jr. IT Engineer At 20/20 NOW

Location: New York, New York

Job Description

Main duties and responsibilities:

  • ? Act as the first point of contact for any IT related issue that come in from our customers or end users
  • ? Resolve incidents via phone calls, support tickets, and instant messaging app
  • ? Log all incoming requests into the IT support system
  • ? Create, track, and closes tickets in accordance to the SLA
  • ? Create and update troubleshooting documentation for all remote site equipment as necessary
  • ? Installation of software on both Windows and Mac systems

Qualifications:

  • ? Minimum 1 to 2 years’ experience in a technical environment or equivalent experience/education
  • ? Excellent customer service skills a must
  • ? Flexible work schedule, including Saturdays and evening
  • ? Excellent communications, organizational, and time management skills, and the ability to manage multiple priorities
  • ? Working knowledge of Windows operating systems, and network technologies
  • ? Working experience with IOS and Android. Know basic troubleshooting steps with mobile devices.
  • ? Working experience with VOIP phones a plus
  • ? Basic network troubleshooting of WAPs, Firewalls, routers, and switches
  • ? Overall knowledge of the hardware and software components of Windows operating system.
  • ? Working experience with MS Office suite 2013 and up
  • ? Basic understanding of the 7 layer OSI model and how it applies to business applications
  • ? Team oriented and an exceptional teammate
  • ? Ability to adapt to a fast-paced environment while maintaining a positive, professional attitude
  • ? Knowledge of hardware and cabling technologies for interconnecting multiple devices to a PC

Preferred:

  • ? Past experience with installation of CAT 6, data and video cables.
  • ? Prior history working with telemedicine and/or ophthalmic equipment
  • ? Healthcare I.T. experience
  • ? Understanding of HIPPAA law and email encryption
  • ? Knowledge of active directory and MS office 365 configurations