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Customer Success Manager At 1WorldSync

Location: Chicago, Illinois

Job Description

Are you an excellent relationship builder who enjoys keeping clients happy? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportunities to exceed goals, upsell, and nurture new business?

If this sounds like you, we have an amazing opportunity for you. At 1WorldSync, we are looking for a Customer Success Manager (CSM) to join our team. The Customer Success Manager will play a key role in driving customer success, optimization, utilization and upsell of new products and services by qualifying and caring for our growing installed base. The CSM will orchestrate the overall relationship with assigned clients, upselling and retaining accounts while providing mentorship, planning, oversight and happiness.

As a Customer Success Manager, a typical day might include the following:

  • Managing a territory and closing opportunities utilizing inbound calls, outbound telemarketing, and prospecting to meet/exceed sales quota for the 1WorldSync portfolio of products.
  • Understanding and articulating a customer’s business and the impact 1WorldSync solutions have on their business objectives.
  • Understanding how our customers are utilizing 1WorldSync’s solutions and recommending additional products and services to increase their product content distribution.
  • Managing customer lifecycle to ensure customer’s business goals are met and value in their 1WorldSync suite of products is fully realized.
  • Qualifying leads from lead list of warm leads and prospect lists and driving leads through the sales pipeline.
  • Cementing yourself as a trusted/strategic advisor with customers and driving continued value of our products and services.
  • Ensuring appropriate identification, planning, account qualification and needs analysis are performed at all prospect levels, and demonstrating familiarity with the sales cycle.
  • Supporting Professional Services with scoping and selling new service offerings and education and training.
  • Responding to requests from customers for information and delivery of online presentations
  • Providing for closure and payment of fees on customer accounts.
  • Maintaining current functional knowledge of the 1WorldSync platform and future products and services.
  • Effectively using the company relationship management tool to enter all sales information and correspondence.
  • Keeping current on competition, competitive issues and products.
  • Keeping management informed of all activity, including timely preparation of reports.

To be successful in this position, you must have:

  • A Bachelor’s degree or equivalent job experience
  • A minimum of two years experience in a sales or sales support role; preferably inside sales, telemarketing and/or prospecting with account management responsibility.
  • Excellent interpersonal and verbal communication skills
  • Organizational skills and attention to detail
  • Ability to easily understand technology and communicate it to prospects
  • Quick learner and self-starter with an entrepreneurial work ethic
  • Results-oriented team player with a committed effort to exceed individual goals
  • Track record in consistently exceeding individual sales goals
  • Goal -oriented with strong selling skills
  • Comfortable handling in-coming inquiries and bringing them to contract closure
  • Ability to work independently or in a team environment while staying focused and organized

Earn some travel miles!

  • This position requires up to 5% travel.

So why join 1WorldSync?

  • We are the best at what we do!
  • The ability to partner with top brands with global exposure
  • A generous vacation policy, incredible health benefits, and stellar 401(k) plan