Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Retail Branch Manager - Crop Inputs In-Home Usage Tester Staff Accountant - CPA Candidate Certified Public Accountant - Belyea In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester Staff Accountant - CPA Candidate In-Home Usage Tester Front-End Developer Prep Cook In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester Backend Software Engineer III In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester Software Developer Senior Financial Analyst In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester Senior Java developer In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester In-Home Usage Tester Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Two Sigma Clearbanc Aecom WeWork Aerotek Exact Media AsteroidX First Convenience Bank Jane Street AT&T Doordash Hatchways Shopify Vector Marketing Insight Global Amazon Flex Creative Circle Borrowell Square LowCostWebDesignFirm.com Walgreens Clickworker Recovhub American Income Life Instacart Scotiabank 51talk TD Bank Paylocity Microsoft Top Hat Desjardins CI&T Akira UnitedHealth Group Checkout 51 Mobeewave The Youth Connection autoTRADER.ca mappedin GoParkr Xiaomi Hootsuite SnapTravel ScribbleLive Unbounce All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Telecommunications Engineer At 1199SEIU Family of Funds

Location: New York, New York

Job Description

Responsibilities

  • Design, implement and support the functionality of the VOIP and SIP assuring availability and QOS SLA’s are met to ensure highest level of voice quality
  • Diagnose and troubleshoot and repair/replace Cisco United Communication (30 applications) phones and accessories
  • Provide support for voice and mobile infrastructure/equipment across all Funds including Moves, Adds and Changes (MACs) in Cisco phone and voicemail systems
  • Develop, maintain and update vectors, announcements using Cisco CUCM to provide Call Center support functions
  • Verint Witness administration call-recording and maintenance system
  • Provide Interactive Voice Response (IVR) administration, troubleshooting and maintenance functions to ensure provider applications are up and running properly
  • Diagnose line/circuit issues, troubleshoot and coordinate with vendors for repair for uninterrupted service
  • Monitor phone, voicemail system and call center applications
  • Order wireless devices, desk phones, headsets and other phone accessories
  • Maintain system documentation for the Organizations UC infrastructure for both Data Centers and regionals
  • Perform additional duties and projects as assigned by management

Qualifications

  • Bachelor’s Degree in Computer Science, Information Science or related field required
  • Minimum of five (5) years relevant experience in Cisco Unified Communications platform (enterprise deployment, administration, technical operations) required
  • Knowledge of Cisco Unity and Cisco Unified Contact Center Enterprise required
  • Experience with scripting, call routing, ARS patterns, call center operations, voice gateways, VoIP phones, IP routing and switching, and QoS
  • Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and CUSP (Cisco Unified SIP Proxy) in a SIP environment
  • Experience with all phases of project management and planning, time lines, developing business requirements, system needs, and problem resolution
  • Excellent decision making, listening, verbal and written communication skills and a strong customer service ethic
  • Able to instruct, present and lead technical discussions in a group or individual settings