Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Coordinator - Partnerships Coordonnateur d BUSINESS ANALYST Manager JUNIOR INTERIOR DESIGNER Project Controls Specialist Audit Associate Accounting Manager Public Sector Cloud Associate - QA Auditor V Staff Accountant ACCOUNTANT Staff Accountant Fin Svcs 1ST CHOICE AEROSPACE -STAFF ACCOUNTANT Staff Accountant Staff Accountant Finance Analyst Intern- Ad Valorem Tax Intern-Income Tax DM Deal Specialist Intern Summer 2020 Internship Accounting Systems Intern IT Audit Intern Accountant II Accounting Intern Staff Accountant Accounting Assistant Accounting Clerk Senior Accountant Cost Accountant Accountant Revenue Accounting Specialist Junior Project Accountant - New College Accounting Specialist - Crowne Plaza Transportation Planning Organization ACCOUNTANT SENIOR CUSTOMER SERVICE REPRESENTATIVE- ASSOCIATE Accounting Manager Accounts Payable Clerk Department Accounting Supervisor Accountant I 2020 Entry-Level Staff Accountant Baseball Senior Accountant Project Accountant 1 Pub Accountant Accountant II Accounts Receivable Cashier Entry Level Accounting Financial Analyst Newest Jobs
Companies
Yelp ContactMonkey Sterling-Turner CareGuide Clearbanc Aecom Two Sigma Aerotek WeWork Exact Media Jane Street Doordash First Convenience Bank AsteroidX AT&T Shopify Insight Global Borrowell Hatchways Creative Circle Square Instacart Amazon Flex American Income Life Recovhub Vector Marketing Walgreens Clickworker LowCostWebDesignFirm.com Scotiabank Akira Peel Regional Police 51talk Microsoft TD Bank UnitedHealth Group Top Hat Paylocity CI&T Desjardins mappedin Checkout 51 Mobeewave The Youth Connection GoParkr Hootsuite autoTRADER.ca ScribbleLive SnapTravel Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Telecommunications Engineer At 1199SEIU Family of Funds

Location: New York, New York

Job Description

Responsibilities

  • Design, implement and support the functionality of the VOIP and SIP assuring availability and QOS SLA’s are met to ensure highest level of voice quality
  • Diagnose and troubleshoot and repair/replace Cisco United Communication (30 applications) phones and accessories
  • Provide support for voice and mobile infrastructure/equipment across all Funds including Moves, Adds and Changes (MACs) in Cisco phone and voicemail systems
  • Develop, maintain and update vectors, announcements using Cisco CUCM to provide Call Center support functions
  • Verint Witness administration call-recording and maintenance system
  • Provide Interactive Voice Response (IVR) administration, troubleshooting and maintenance functions to ensure provider applications are up and running properly
  • Diagnose line/circuit issues, troubleshoot and coordinate with vendors for repair for uninterrupted service
  • Monitor phone, voicemail system and call center applications
  • Order wireless devices, desk phones, headsets and other phone accessories
  • Maintain system documentation for the Organizations UC infrastructure for both Data Centers and regionals
  • Perform additional duties and projects as assigned by management

Qualifications

  • Bachelor’s Degree in Computer Science, Information Science or related field required
  • Minimum of five (5) years relevant experience in Cisco Unified Communications platform (enterprise deployment, administration, technical operations) required
  • Knowledge of Cisco Unity and Cisco Unified Contact Center Enterprise required
  • Experience with scripting, call routing, ARS patterns, call center operations, voice gateways, VoIP phones, IP routing and switching, and QoS
  • Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and CUSP (Cisco Unified SIP Proxy) in a SIP environment
  • Experience with all phases of project management and planning, time lines, developing business requirements, system needs, and problem resolution
  • Excellent decision making, listening, verbal and written communication skills and a strong customer service ethic
  • Able to instruct, present and lead technical discussions in a group or individual settings