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Customer Support Manager At 1010data

Location: New York, New York

Job Description

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1010data values:
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Integrity: Doing the right things for the right reasons

Agility: Adapting and thriving in a dynamic environment

Teamwork: Combining our strengths to do amazing things

Passion: Channeling enthusiasm to drive excellence

Creativity: Unleashing curiosity to defy the norm

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About the role:
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We are seeking an experienced Customer Support Manager with a passion for making customers successful by enabling them to use 1010data's products and services. This is a managerial position, leading our Customer Support Specialists who directly assist customers via multiple channels. You will handle escalated inquiries and coach staff on providing exceptional customer service.

This role is fast paced and varied, spanning our broad customer base including Retail, Consumer Packaged Goods, and general business analysis. You will encourage knowledge sharing and documentation standards, assisting with our KCS rollout. You will work closely with Platform Analysts, Solution Consultants, Account Managers, Product Managers, and the Education team.

Applicants must possess a high attention to detail, empathy, strong writing and interpersonal communication skills, and experience leading a team to achieve.

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What you will take on:
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What you will bring:
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About 1010data
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1010data travels at the speed of thought to make Big Data discovery easy; we power sub-second responses to analyses run on billions of rows of data. 1010data is defining the way the world interacts with data. Come be a part of it. Come do powerful things with data.

An essential tool to more than 850 of the world's top retail, manufacturing, telecom, government and financial services enterprises including The New York Stock Exchange, Dollar General, P&G, and RiteAid; the 1010data platform is a highly differentiated product that is becoming the industry standard for Big Data Discovery and Data Sharing.

With more than 30 trillion rows of data in our private cloud, 1010data is designed to scale to the largest volumes of granular data, the most disparate and varied data sets, and the most complex advanced analytics. All while delivering lightning-quick system performance.

1010data is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status