Description Oversees all daily activities related to the inventory management and order fulfillment processes for the 1-800-Baskets.com and Simply Chocolate brands. Coordinates and manages the case labeling processes for the high volume DesignPac wholesale customers at an offsite warehouse from September to November while still maintaining responsibility for Ecommerce shipments at Melrose Park.
Reports to the Vice President of Operations
Manages all permanent and seasonal staff utilized to execute the daily fulfillment operation
Works cross-functionally with Assembly, Warehousing, Vendor Relations, Marketing and Merchandising
Manages the receipts, storage, expiration management, FIFO picks and shipping of all inventories related to the direct to consumer business.
Determines staffing necessary for daily fulfillment operation while working within the planned budgeted dollars.
Creates peak and off-peak season picking and processing strategy plans to maximize efficiency.
Coordinates storage and layout of fulfillment operation while working in conjunction with the Warehouse Manager.
Communicates daily with small package carriers to ensure pickups are scheduled and capacity is understood by all involved.
Processes daily shipments to print labels, create pick tickets and relieve inventories shipped.
Responsible for working with the Business Gift Services personnel to ensure key corporate customer's orders are fulfilled with any special requirements outlined.
Coordinates with Logistics team to support LTL shipments for larger customer orders.
Manages fulfillment activities for customers where we are acting as a drop shipper.
Ensures any value-added services like greeting cards, ribbons, hang tags, etc... are being executed accurately.
Determines and maintains supplies and equipment required for the fulfillment operation and case label program oversight.
Processes undeliverable returned packages and communicates back to the affected Customer Service teams.
Manages and provides monthly reporting on expiration date management for the Merchandising and Finance teams.
Proactively looks for process improvements to enhance customer experience and to reduce costs.
Enforces all personnel and food safety procedures as outlined by the VP of Operations and the Quality Control Director.
College degree or equivalent work experience
Experience in high-volume pick/pack warehouse operations
WMS with RF gun experience preferred
Must have proficient computer skills in Excel, Word, Outlook, UPS Worldship, FedEx Cafe shipping systems
Bi-Lingual Spanish is a plus
Positive attitude with a can-do spirit is essential
Must be self-motivated with the desire to always look for process improvements
Ability to communicate clearly both verbally and written while coordinating with many other team members at various levels of responsibility
At 1800Baskets.com each one of our gift baskets is expertly designed by our talented team of Product, Basket and Gift Designers. Great care and consideration is given to finding exactly the right combination of materials and color for a beautiful presentation.
1800Baskets.com is part of the 1-800-Flowers.com Family of Brands (www.1800flowers.com).