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Whole Foods

Mission: Wholefoods strives to offer the highest quality, least processed, most flavorful and naturally preserved foods.
Austin, Texas
Chicago, Illinois
Denver, Colorado
Bellevue, Washington
Employees: 91000
Funding: Acquired by Amazon $13.7 billion - 2017

Company Q&A

Q: How common is it for teammates to socialize after work?

Q: Has your operating atmosphere grown over the past year at Whole Foods?

Q: In what ways does Whole Foods support coaching?

Q: How regularly do managers meet with their their direct reports at Whole Foods?

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Jobs At Whole Foods

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Whole Foods  •
Austin, Texas
Austin, Texas
Provide support as a member of the Grocery team to include...
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Whole Foods Salaries

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What employees at Whole Foods think about working there

“It's a pretty good company to work for. People are nice, the pay isn't bad, and I love how environmentally and socially conscious the company is. The tough part about working here is that there's always a lot of work to do, and most of the time not enough employees to do the work.”
“Whole Foods does a great job at bringing together a strong culture where people want to contribute and work hard, but you can't escape the feeling that you're just a cog in a big machine. They're super strict with breaks, you can't really get time off even if you're a part-time employee, and it's super easy to get fired for even the smallest things.”
Co-workers quickly become family here. I've only been working here for 3 months but I've already made some lifelong friends who are smart, hard working, funny, and just generally great people. I wish that all companies had people as great as this, it would make working a breeze.”
“Overall a pretty good part-time job. The pay is good, the co-workers are fun to work with, and I really understand what Whole Foods is trying to do as a company. The only thing that I have bad to say about working here is that for some reason Whole Foods attracts the worst type of customers. Over time it can really drain you, you just gotta make sure you stick with the team.”
“As far as retail and customer facing jobs go Whole Foods is a pretty good company to work for. The employees are all very nice and the vibe is really positive in general. Definitely one of the better jobs I've had in customer service because of the team, however Whole Foods definitely has some of the worst customers I've ever come across.”

Whole Foods Glassdoor Themes

Great culture

Really nice employees that make this a company worth working for. Somehow management knows how to hire people who understand what Whole Foods is going for and know how to work well. If it weren't for the customers that we have to deal with on a daily basis I would give them 5 stars but man do some customers suck.
A really great family atmosphere here that I haven't felt at any other company I've worked for! Love my team, and I actually look forward to coming into work. We help eachother through all the good and bad of dealing with a customer service job, and become stronger as a group because of it.

Inflexible policies

Great team that turns this job from being a classic terrible customer service job into one that's actually manageable. Management is super strict about following policies because Whole Foods wants customers to have a 13 star experience.
If you're considering working here or are just about to start, make sure you really (and I mean REALLY) read up on the policies and make sure that you follow them to the letter. I was fired for having headphones in, and was only caught twice. They really have no tolerance and are overly strict about making you follow them. I mean come-on, loosen up a bit.

Quality service

I've been working at Whole Foods for a few years now and we've always focussed on constantly delivering the best experience to our customers. We're a high end grocery chain and treat people the way they should be treated. Ever since we got bought by Amazon we've been innovating like crazy, implementing new services like deliver and changing our ordering. It's been tough to adapt but management has been super understanding and helpful with the transition.
Overall Whole Foods is a pretty good company to work for, but honestly I don't understand how people are willing to spend so much to buy their groceries here. Organic food isn't really that much healthier for you, and I don't get all the hype around natural foods etc.

What do customers think of Whole Foods Market?

“"Whole Foods Market is a supermarket that other supermarkets should aspire to be like. I use them regularly, up to 2-3 times a week, and can't imagine shopping anywhere else for my groceries. I feel once people start shopping at Whole Foods and realize how great of a place to shop it is, they don't go back to any other company.

The main reason I shop here is because the products are always high quality and healthy. You can trust that even if a product isn't labelled as organic that it's still a high quality product where they took the time to bring in food from local farms. Everything just seems to be fresher looking than more traditional grocery stores.

The prices are a little higher than the majority of stores but honestly you get what you pay for. I don't understand why people are willing to put in poor quality food into their bodies just because the price is 50 cents cheaper.

The best part of Whole Foods is definitely the products, but also the staff there always seem to be happy which just gives the place a positive vibe. "”

How can I get a job at Whole Foods Market?

“Honestly getting a job at Whole Foods isn't very difficult, you just gotta apply online to a location near you. The interview process is mostly based around some behavioral questions where you should emphasize that you like working in positive and in a 'safe space', and make sure you do a little research about what areas of the company there are.”

How can I make sure I'm successful working at Whole Foods Market?

“Best way to be successful at Whole Foods is to stay engaged with the team and the culture. The work environment is very chill (people are just generally nice and casual), but that's because people have worked hard at making it a safe space. If you notice anything that you feel should be changed or any problems, make sure you bring it up with management and you'll be rewarded for it.”

What benefits are available at Whole Foods Market?

“You don't really get any benefits if you're a part-timer, but if you're full time the benefits are actually very good. They give 80 hours of emergency paid leave, 80% coverage on health and dental, and even $300 per year for chiropractic and physiotherapy.”

What is the working environment like at Whole Foods Market?

“"Unlike a lot of other customer service, retail, and restaurant jobs I've had in the past, Whole Foods actually has a really positive working environment. I don't dread coming into work everyday like I used to when I worked at Walmart. I feel there are three rasons why I actually like working here; the people, the managers, and the products.

The people that you work with are all very engaging, nice, and hard working. Think of it as a collection of all the best people you've worked with in all your other customer service jobs combined into one. Your managers actually care about how you feel about the work and people are willing to help eachother when times are stressful.

Managers here are definitely a little more strict ahn some other places when it comes to following policies and making sure you're only taking breaks when you're supposed to, but they treat me like a real person which is not how I was treated at Walmart.

One of the reasons why the environment is so positive is because Whole Foods actually offers services that customers love. We got a buffet in the back, a bunch of different sections that have high quality products, and pretty much anything someone would want if their looking for natural things. Being able to make customers happy (even the ones who are super entitled) definitely boosts the atmosphere."”

What is management like at Whole Foods?

Managers at Whole Foods are actually very nice and engaging. They're leaders who know how to work hard and keep us engaged. It definitely depends on the branch you're working in, but the majority of locations I've heard from have strong managers who work hard and stay positive.

What is your favorite part about working at Whole Foods Market?

Best thing about working for Whole FOods is definitely the people. Somehow management really keeps hiring great people even though most people leave after being here for a year or two. We hang out outside of work and work really well as a team which takes off a ton of pressure on the day to day.

What is the one thing you would like to change at Whole Foods?

The one thing I would really like to see Whole Foods do to make it the best employer is just be a little bit more relaxed about some of their working policies. Sometimes it can feel like you're a kid that they don't trust. It's really a do 'do it their way or the highway' scenario.

What is the future of Whole Foods after being bought by Amazon?

“"I feel super positive about hte future of WHole Foods after we got bought by Amazon. We've definitely changed a lot as a company, we're moving really quickly (scrappy is how management puts it) but I feel like we're just going to be able to grow and make more money.

Before Whole Foods got bought they closed a few stores which was stressful for everyone. Now it seems like lots of money is being funnelled into the company, and we're opening new sections and hiring more and more people.

It's been a little difficult to adapt to the changes that Amazon has been implementing, such as the fast delivery and different layouts, but I've noticeably seen more customers come into the store since the changes which means that we're on the right track."”

About Whole Foods

Whole Foods Market is a supermarket that focusses on selling natural and organic foods. With stores in United States, Canada, and the United Kingdom, Whole Foods Markets sells products that meet its self-created quality standards for being natural. With a goal at being an environmentally friendly and ecologically responsible company, Whole Foods Market wants to bring sustainability to supermarket shopping.

Founded in 1980, Whole Foods Markets has its headquarters in Austin, Texas, United Sates. From its inception Whole Foods Market has seen steady growth year over year, catering to a smaller niche at its beginning that has now expanded into a substantial customer segment. With over 90,000 employees, and $16 billion in yearly revenues, Whole Foods Market has become a titan in the supermarket space. Acquired by Amazon in 2017 for $13.7 billion, Whole Foods Market now acts as a subsidiary of Amazon.

There are many opportunities for careers at Whole Foods, however the majority are for its retail spaces. There are jobs posted on glassdoor, indeed, and monster for cashiers, stockers, customer service reps, managers, and other in-store jobs. There are also career opportunities to join the core Whole Foods Market team in engineering, marketing, business development, and operations.

Positive reviews from employees report enjoying the great employees that quickly become family, the 20% discount on in-store goods, the good base pay for retail standards, the organized leadership, and the good hr. Negative reviews from employees report being frustrated with the inflexible time off, the physically demanding work, the annoying customers, and the feeling of being a cog in a machine.

Values and Beliefs

Whole Foods Market has 6 core values that drive their interaction with their employees and their growth as a company.

- Whole Foods Market sells only the highest quality natural and organic foods. They appreciate and celebrate good food and make sure all products at Whole Foods Market are of the highest quality.

- Whole Foods Market satisfies and delights their customers. Whole Foods Market recognizes that customers are the lifeblood of the business and the most important stakeholder, so they focus on making sure customers are always treated well.

- Whole Foods Market promotes team member growth and happiness. Recognizing that a company is nothing without its employees, Whole Foods Market is dependent upon the collective energy, intelligence, and contribution of the team members.

- Whole Foods Market practices win-win partnerships with all suppliers. Knowing that long-term relationships are important to foster with quality suppliers, Whole Foods Market works at building an interdependent business ecosystem.

- Whole Foods Market creates profits and prosperity. Recognizing that a company can only grow if they know their customers, Whole Foods Market earns profits every day through voluntary exchange with customers.

- Whole Foods Market cares about the community and the environment. Knowing that community and environment is what builds a strong bond between customers and a company, Whole Foods Market serves and supports local experience, and works at advancing environmental stewardship.

Interview Questions

Why are you interested in working at Whole Foods Market?

What is your idea of a 'safe workplace' and how can you work to make a workplace safer?

What is your favorite company core value?

Tell me about your last job.

What's the thing you dislike the most about customer service?

How would you handle an angry customer?


Founded in 1980 by founders John Mackey and Renee Hardy-Lawson, the company started when the two borrowed $45,000 from family and friends to open a small vegetarian natural foods store in Austin under the name SaferWay. After being evicted from their homes for storing food, they moved into their store and lived there for two years, using a water hose attached to their dishwasher for showers.

Two years later Mackey and Lawson partnered with the two original founders to merge SaferWay with Clarksville Natural Grocery, opening up the original first Whole Foods Market. The company started expanding outside of Austin at the beginning of 1984, moving to the west coast first and later into the east coast, opening stores throughout the mid-west. Throughout its expansion, Whole Foods Market focussed on acquiring other natural foods chains such as Wellspring Grocery, Bread & Circus, among others.

In 2017, Amazon acquired Whole Foods Market Inc. for $13.7 billion. There were many reasons why Amazon purchased Whole Foods Market but speculators report that the number one reason was to add 400 physical stores to Amazon's e-commerce assets, giving them the opportunity to go futher into the food delivery space.