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Walgreens

Mission: To be America's most-loved pharmacy-led, health, well-being and beauty company.
Locations:
Deerfield, Illinois
New York City, New York
Seattle, Washington
Employees: 89918
Funding: $118.2 Billion

Company Q&A

Q: What percentage of virtual employees enjoy their job? What are some of the pros and cons that they have provided as feedback?

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Team Members

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Jobs At Walgreens

Open availability at Walgreens

Location: Deerfield, Illinois
Description: Responsible for responding to high volume inquiries from customers, physician offices, patients or t...
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Walgreens Salaries

30 40 50 60 70 80 90 100 110 10% 20% 30% 40%
Top 25%
$82,735
Average
$71,943
Bottom 25%
$46,763

Employee Reviews

It can be a good job if you get lucky with your team mates and your managers, but the manager in my location slowly pushed out every good person. Now we're so heavily under staffed that 3 of us are being asked to run the entire store, while my manager just sits in the back room complaining and not doing anything. Feels awful to be doing so much work for so little pay. Everyone here is looking for a new job and just keeping this one for the transition.
You're life at Walgreens is highly dependent on your teammates and managers. I was lucky to work with some fun people who definitely made the job bearable, but my managers were completely detached from everything. Always just hanging out in the office, not doing any work, then complaining when the unrealistic amount of work he asked to be done wasn't done. Make sure you ask some of the employees before you start working at your location if the boss is ok to deal with so you know what you're getting into.
Honestly not the worst job, but it's definitely just a job and not really a career thing. You'll have to deal with all the standard problems of working for a store/pharmacy, but its usually not too overly demanding and you're able to move around roles so you don't get too bored with one.
It's a nice job to have while you're going to school. Super easy to get and they're usually able to give you a good amount of hours while working with your schedule. The job itself isn't very exciting, it's more just a job you work while doing something else. Best part of it was meeting some pretty interesting people. Worst part was dealing with demanding customers.
Absolutely love my manager and team! The best store environment I've ever worked in. Super central location, all full-time employees, a manager who cares about how we're doing and is actively making sure she does everything possible for us, couldn't ask for a better group of people to work with. Regular customers are a joy to serve and it feels like coming to work with family every day.
One of the easier jobs I was able to get and there hiring process was super fast which I'm very grateful for. I came into the company knowing I wanted to be looking for another job after so this isn't somewhere I'll be working for too long, but the team is pretty nice and manager is a normal guy. It's not glorious work but it helps pay the bills.

Walgreens Glassdoor Themes

Good for students

One of the easier jobs I was able to get and there hiring process was super fast which I'm very grateful for. I came into the company knowing I wanted to be looking for another job after so this isn't somewhere I'll be working for too long, but the team is pretty nice and manager is a normal guy. It's not glorious work but it helps pay the bills.
Not a bad job if you're looking for something while you're going to school. Generally can get flexible hours and I was able to bring most of my friends from school to work with me. Manager can be annoying to deal with but they can't really make your life too terrible when you realize there's no need to get stressed.

Ok perks

Love the team that I'm working with and it's a pretty easy job over all. Getting to work isn't a hassle because there are so many bus routes available and the company gives you a free bus pass so I don't have to worry about travel. I feel we're slightly understaffed compared to how we were before so adding more people to the team would really help us out, but the people I work with are definitely able to handle the workload.
There are some nice people working here and it's cool that Walgreens gives us discounts on items in the store, but as someone who lives in Canada this perk is pretty useless because they don't even ship to us. If you're going to offer perks at least give second choices or something for your thousands of Canadian employees.

Unstable setting

The job is super super super dependent on who you're working with. If you're lucky and land yourself in a store where everyone is nice and the managers are actually involved, first count yourself touched by god for luck, second enjoy it because then the job can be very fun. Unfortunately at my store there's only a couple people that I've bonded with. We make the most out of it as we can, but days can be long when I'm alone with no friends.
Recently Walgreens has been cutting the store budgets for hiring and bringing people on so our store is spread so thin most people are doing the workload of 2 or 3 people, and getting paid not nearly enough for the amount of bs we have to deal with.

What do customers of Walgreens think of the company?

“Walgreens has been the store that my family used to go to pretty much every day when I was a kid. There's this feeling of whenever I go into the store that I can remember being with my parents and being a kid going around the aisles, trying to pick the cereal with the most sugar. Now I come to Walgreens a couple times a week, and bring my kids to continue the tradition.

It's basically just a one stop shop for everything that you need on a weekly basis. Usually there are some very good discounts and a lot of different selection for the standards like pop, chips, and frozen food. There are some discount flyers that I use so before I even go to the store I know what deals are available (I'm always on the look out for chocolate milk discounts).

Probably the best thing about the store is that it's on the way from work to home and I never have to go too far out of my way to pick up something. My son has a weekly prescription and it's nice to come into a store and always see the same pharmacists, pick up the prescription easily, and then do some shopping for the essentials.

Walgreens is a staple to Amerian culture in my eyes. I've seen so many people come and go at the stores over the years, and it's nice to see so many students and young people working hard and helping people find the things they're looking for.”

What's the interview process like for joining the Walgreens team?

“The interview process for joining the Walgreens team is pretty straight forward. All you have to do is just walk in and submit your CV (or you can do it online) and then just follow up. Most of the stores are usually looking for new employees so just keep following up. You go in for an interview and it's just a chat with the manager making sure you're a nice person and that you can work hard.”

How can I get raises working at Walgreens?

“Raises are very rare to get at Walgreens, mostly they're given out on a yearly basis and don't necessarily reflect how good of a worker you actually were during the year. Best way to get raises is do your job and don't make too many waves. Be friendly with the manager and just stay consistent. If you really want a raise you have to ask and be persistent.”

Are there any benefits and perks to working at Walgreens?

“Walgreens offers a pretty standard insurance benefit package for health and vision which is a nice bonus of working for them, although it's only given to their full time employees. We also get a free bus pass for coming into work which I really find useful (get to use it even when I'm not coming into work which is nice), and we also get a discount for things in store which really adds up if you buy a lot from them.”

What's the environment like working at Walgreens?

“I'm sure you can get the feeling, from all the reviews you see on Indeed and Glassdoor that either say they love the people they work with or they hate them, that the environment of Walgreens really depends on the people who are working there. There definitely is an overarching corporate feel, but in the end it really comes down to the people.

I've seen a lot of people come and go over the years that I've been working here and there have been some great times with teams filled with co-workers who have become friends who later became family. Those years the environment was so positive I would actually be looking forward to coming to work to chat, hang out, and help people out.

Often times though there are times where a couple really negative people who hate the job put a complete dampener on the environment. When one person is toxic and is constantly complaining, it's difficult to keep a positive environment no matter how hard you try.

In the end we're really just a cog of a bigger machine which sometimes is either super noticeable (like when the upper management makes changes that we can't fight back and don't make sense), or it's like coming in to a community to help out your friends.”

What's the pace of work at Walgreens like?

It really depends on the store you're working at but at my store we're asked to do way too much work in a short amount of time, and I often end up staying at work after my scheduled time because there's too much to do. If you're unlucky and working in a store like mine that's so understaffed, you'll have to be running for the entire shift while still being expected to give top customer service (which, hint.. is impossible).

What are your co-workers like?

I really like the people that I work with. Most of us are doing something on the side or have a whole life that isn't about work. Walgreens is definitely in the customer service industry so it's kinda like working at retail. Because the work we do isn't really high end you don't really get much egos so you get to work with kind and down to earth people.

Do you get assigned a certain aisle or section at the store?

This is honestly one of the pros and cons of working at Walgreens. You're assigned a section, but you're expected to be working and helping out the other sections as well. It makes a more collaborative environment and it's fun to learn what every section is doing so you know how the whole store is run, but that also means that if someone on the team doesn't pull their weight, management holds everyone accountable.

What is it like to be a company that acquired by Walgreens?

“Our company in Halifax was acquired by Walgreens a few years ago and I slowly watched as their promises for how they could help us become a more efficient company were never fulfilled and forced our company to eventually fold into bankruptcy.

The original acquisition had promises that they would share their logistic software, products, partnerships, training, and experts to help us become a more efficient store and be able to run an even higher profit then we were seeing.

Even in the first few months I noticed that we would barely get any messages from them. They didn't follow up on our emails, waiting days to reply to voice mails, and you could tell that they seemed to genuinely not care about us. Month over month we didn't see any experts come in, or any positive changes to the company. All we saw was a reduced amount of money coming in to support our staff.

I left about 6 months after the acquisition, but a couple years later I heard they had to fire everyone because they couldn't support their costs. Being acquired by Walgreens is like being a speck of plankton being eaten by a whale. In the end the Whale doesn't really care.”

About Walgreens

Walgreens is the United States largest drugstore chain that provides health, beauty, and general products to their customers. Witha goal of being a central part of people's lives and integrating in the communities where they live and work, Walgreens provides the most convenient, multi-channel access to goods and services, and pharmacy, health and welllness services for their customer base.

Founded in 1901 by Charles Rudolph Walgreen, and currently led by CEO Stefano Pessina, Walgreens has its headquarters based in Deerfield, United States. Walgreens is listed in the Fortune 500 company list as having the 37th largest revenue of American companies, being the 3rd among food and drugstores. With over 235,000 employees and 8000 stores spread out across all 50 states as well as Canada and Puerto Rico, Walgreens is a dominant company in the retail pharmacy industry.

With Walgreens having so many employees and so many locations, there are constantly positions available to join the Walgreens team. The majority of these positions are for pharmacy technicians, customer service representatives, beauty consultants, cashiers and managers, however the company is also hiring for sales associate, operations, human resources, and data entry roles. There are over 11,000 jobs available on indeed for working at Walgreens and over 19,000 jobs available posted on glassdoor.

Positive reviews from employees report enjoying: the central locations, the free bus pass, the sometimes fun coworkers, ability to trade shifts between employees, the ease of going to school while working at the company, and the feeling gotten from serving patients.

Negative reviews from employees report being frustrated with:: the annoying customers, the high dependency of needing a good team for the job to be good, the unrealistic performance metric design, the heavy emphasis on what employees do incorrectly over what they do well, the feeling of being a faceless number, the out of date and constant training videos, the constant budget cuts, the low staff morale, and the high amount of work for the pay.

Values and Beliefs

Walgreens has 4 core values that drive how the company interacts with both its customers and its employees. These core values are the main driving force for how the company will continue into the future. These core values are:

- Honesty, trust, and integrity. Understanding that the underlying relationship with all of Walgreens stakeholders is core to its success, Walgreens treats all customers, shareholders, suppliers, and communities served with honesty, trust, and integrity.

- Quality. The core factor underlying Walgreens success as a company is based on their ability to give consistent and reliable service, advice, and products, across all of the companies channels.

- Caring, compassionate, and driven. Delivering a great customer experience is at the core of what makes Walgreens successful. The strive to give high quality patient experience through outstanding service and a desire for healthy outcomes.

- Strong community presence. Walgreens was able to grow through its own community by developing relationships with its neighbors. Now, the company is focusing once again at providing services, expertise, and personal engagement with every Walgreen team member and customer.

Interview Questions

Why are you interested in working at Walgreens?

How have you guided a team member who wasn't on the same page as you in the past?

Name time you had to work with someone who ws difficult to work with. How did you handle it?

Tell me a time in your life where you had to make a hard decision.

Where do you see yourself in 5 years.

Tell me about a time where you went above and beyond customer expectations.

History

Walgreens was originally founded in 1901, a drug store on the corner of Bowen Ave and Cottage Grove in Chicago that was owned by Charles R. Walgreen, Sr. Walgreens was a local hit, having grown to over four stores in Chicago's south side by 1913, and becoming 20 stores by 1919. The company grew to overwhelming success in the 1920's when the alcohol prohibition hit and alcohol was illegal to sell at bars, but legal through prescription which was sold by Walgreens.

With continued year over year growth Walgreens had become over 397 stores by 1930 with annual sales of over $4 million US, which can be mainly attributed to the prohibition era. 4 years later the company had almost doubled, reaching over 601 stores in 30 states. Charles Walgreen Sr. died in 1939 and his son Charles R. Walgreen took over the chain. In the early 50's Charles Walgreen retired and Charles Walgreen III took over the company, modernizing it and switching to barcode scanning. After a few years he too retired, and the company moved away from being a family run company.

The company continued to grow through acquisitions, acquiring MediMart from Stop & Shop in 1986. In 2006 Walgreens acquired Happy Harry's in Delaware. In 2008 they acquired 20 stores in Puerto Rico from Farmacias El Amal. In 2012 the company bought a 45% interest in Alliance Boots for $6.7 billion. These acquisitions have continued year over year, and the companies growth is highly attributable to this.