“"We transferred over our dealership to a complete Reynolds and Reynolds package because we realized that we were spending a lot of time on excel and other smaller services doing small work. An employee of mine mentioned that he had worked at a different dealership where they had Reynolds and I decided to give it a try.
If you haven't used software like this before (like I haven't), it can seem really overwhelming trying to get used to it. With a couple visits from a consultant for some training and a few weeks though, I'm already starting to get a solid hand on how it works. The interface is straight forward, and almost all features are drag and drop.
The sales agent sold me on a couple parts, mainly the customer realtionship management softare, and the ignite reporting features that could help us save time with all of reporting. The customer relationship part has really helped our front sales be more focussed on sales and increase our revenue.
The ignite reporting feature really just helps us save time and be more on top of our operations. We can quickly see problems before they become problems because we no longer have to request reports from a ton of different screens, everything is viewable right from a single page."”
“Reynolds really focusses on providing comprehensive training for their new hires. They'll fly you down to their headquarters in Ohio where you'll spend up to five weeks learning all the ins and outs of the business. It's a great opportunity to see the beautiful office and be around the executives that drive the business, but more importantly it set you up to know the business and the people you'll be working with.”
“If by successful you mean moving up the chain of command, you'll have to be really good at becoming friends with the managers. In my experience I've seen many great sales people be overlooked for promotions, while the managers friends always seem to be fast tracked. If you want to be successful at Reynolds, be prepared to kiss a little butt.”
“It's an interesting work atmosphere because there's a mix of the great and terrible. The great is because your co-workers are all young, kind, and smart, and we all go to community events and help out the less fortunate. This helps us build a strong bond, and the work environment is better for it. It can also be very negative though because almost every interaction with management is aggressive and negative. It creates this dynamic where all of us are scared of our managers, and we stick together.”
“"The interview process for joining the Reynolds team was honestly very weird. They hire a lot of people out of university so they don't really focus on how many years of working experience you have. What they really want to see is if you're smart, trainable, and will fit with the culture.
First you have to apply to a position on any of the sites where there are job openings, peersight, glassdoor, indeed, or their own website. After you get the first initial letter from HR confirming they like your resume, you'll be sent an online aptitude test to check if you fit their general requirements.
After a successful apptitude test, you'l be invited in for an in person proctored apptitude test and interview. This is once again very focussed on IQ and personality, asking a wide range of questions from simple math, to weird questions like 'which of these cities sees the sunset first'. If you're successful with the proctored test you will interview with an HR recruiter through skype.
Once you finish all these steps for your interview for the job at Reynolds, you'll be brought in for an interview with an upper manager, and a last interview with the vice president of recruitment.
The total process to get hired takes about 3-4 weeks, and the in person interviews take about 4 hours. One all this is done you submit a saliva sample for a drug test and you give them the background check info. If you pass the drug test and background check, you'll be asked to join the Reynolds team!"”
I thought the company would be dead a few years after I joined (which was about five years ago now), but it's still chugging along and doing pretty well. I feel we won't really be innovating, but we'll continue to grow through acquisitions and by just having such a solid grasp of marketshare that is hard to take away.
One of the worst things about working at Reynolds and Reynolds is they don't pay us nearly enough for the amount of work we do. Part timers are getting a base of $9 / hr, while full timers are making as low as $26,000 a year. Most jobs cap out at around the $50,000 / yr mark, which usually takes 3-5 years to get to.
We're open from about 7:00 am to 6:00 pm so if you're working anywhere thats customer centric you'll probably be working within that time range. If you're working a sales job you'll also be travelling which means you'll technically be working a lot of hours in a week (if you count travel time).
“"For me the best thing about Reynolds is the people that I'm surrounded with. I had no idea I could actually be excited to come into work and see all the friends that I'v made in my short time here. If someone had tole me I'd be this close with my colleagues, I would have laughed them off.
But what I wish I knew before I started working here is how you end up becoming close friends with people so quickly. In my case it was because we all bonded over how terrible our management is. They just don't seem to understand business, and they don't seem to understand people.
The work environment can be fun when we're all just working away together, but the moment a manager shows up they want to impose themselves on everyone. Calling people to the office for small mistakes they catch. Or making up mistakes and calling them in anyway. They really just don't seem to be invested in our future or in the companies future."”
Reynolds and Reynolds is an industryl leading provider of software and business forms for the automative industry. Through offering a complete package of services including everything from customer relationship management systems to data management to consulting, Reynolds and Reynolds can help automative dealerships reduce costs, increase efficiency, and increase profits.
Founded in 1866 by Lucius Reynolds and James Gardner, Reynolds and Reynolds holds its headquarters in Kettering, Ohio. With its original business operations being printing standardized business forms for companies, in the 1960s they began focussing more on developing and marketing digital products. With about $2.2 billion in yearly revenue, Reynolds and Reynolds has expanded its marketshare and product offerings through multiple acquisitions in the last 20 years.
With a large workforce of over 4500 people, and a wide variety of business operations, Reynolds and Reynolds has a many opportunities for careers at the company. The majority of the roles for the company are in the areas of sales, technical support, marketing, and customer service. Reynolds and Reynolds is constantly hiring, with over 1500 job openings posted on glassdoor, 1200 on indeed, and 1000 on their career page.
Positive reviews of employees report enjoying the paid travel, the ok benefits, the great co-workers, the strong amnemnities, and the great opportunities as a new grad. Negative reviews from employees report being frustrated with the high turnover of young employees, the beaurcratic and militaristic work culture, the outdated software, the poor vacation policies, the lack of trust from managers to employees, and the lack of focus on employee and customer well-being.
There are three core focusses driving Reynolds and Reynolds culture and growth as a company.
- Reynolds believes in growth, personal and professional. Reynolds is devoted to ongoing training and development for all new employees, and aims to create an environment that supports advancing your knowledge.
- Reynolds believes in benefits, providing employees with a relaxing work environment and security. Through offering strong general benefits, great perks (like gourmet dining), and indoor facilities, Reynolds and Reynolds focusses on its benefits to provide employees with a positive work environment.
- Reynolds believes in culture, supporting the community and each-other. Reynolds associates are constantly involved in the surrounding communities through charities, volunteer events, and envrionmentally friendly practices.
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Reynolds and Reynolds has over 150 years of experience in business operations. Founded in 1866, the original Reynolds and Reynolds was a forms printing company, used to provide standardized accounting forms for companies. In 1927, they struck a deal with Chevrolet to have their forms used for all Chevrolet dealers.
Reynolds and Reynolds continued in providing business forms for companies until the 1960's when they acquired a boston-based accounting software developer firm. After the acquisition, Reynolds shifted its focus to a more software based company, reducing their expenditures on their forms side. From this acquisition, Reynolds and Reynolds continued to expand its reach through acquisitions, culminating with the major acquisition of Universal Computer Systems for $2.8 billion in 2006, bringing the company to a 40% market-share in the dealer management systems sector.