“"I've been a customer at Gamestop in the states and EB Games for many years now because I really just like the retail experience of buying games. I remember as a kid going to the store after my haircuts and testing out what new games were on gamecube or ps2, and I loved the feeling of looking around and seeing thousands of games.
The best part about the whole retail experience though is definitely that the people working there are also video game fans. I've gone to my local store almost weekly for years now and I've build a great relationship with some of the guys working there. They really know their stuff about new releases and what games I should be trying, and are constantly recommending me new games they've heard are great.
It's definitely not the most cost effective way to buy games, you can often find different games online for much cheaper, but it's the experience of buying a game in the gamestop atmosphere that I really love. I don't really buy anything else but games from them, so I can't really comment on their other stuff.
One thing that I laugh about with some of the employees though is how bad the return policy is for used games. 'O that game is 1 year old and you bought it for $60, we can buy it back from you for 5 cents.'. I always sell my games online instead of return them to Gamestop."”
“Easiest way to get a job at Gamestop is get referred by a friend, or you can just apply online through indeed, glassdoor, or the company website. The tough thing is that there's a lot of nerds like us that want to work here so there's always a backlist of applicants for the positions that need filling.”
“It will be tough to make an actual liveable wage at Gamestop, it's really only something to do as a part time gig while you're in school or something to supplement your income. If you want to get a good wage you have to go above and beyond at upselling different things that customers don't really need.”
“The stores are usually open from about 8 or 9 to anywhere between 6-9 so your hours will generally be in that range. With that said they really like to make us come out for launch parties and sometimes you'll get scheduled for a midnight release with pretty much no incentives.”
If you're a part time employee you don't receive any benefits besides employee discounts, but if you're full time you get a standard or below standard package which has some health, vision, and dental coverage. If you're a manager the company sends you to gaming conventions and will pay for hotels and food which is pretty sweet.
By far the favorite part about working at Gamestop is the people that you get to meet on a daily basis. Pretty much everyone who comes in is a video game fan of one console or another, so you can bond with them over favorite games and genres. You basically just get to constantly be learning and talking about video games with other gamers.
If I were to leave Gamestop it would definitely be because they are forcing us to constantly upsell produts when we know customers don't actually need or want anything that we're offering. It's as if corporate doesn't understand their target audience or the products that they're trying to sell, and just push the pressure on us to try and make the impossible happen.
“"There's a whole host of things that needs to be changed for making Gamestop a good company to work for, but the number one thing is they need to change their focus on numbers. For some reason we're held to insanely high daily and weekly quotas that are literally impossible to meet.
The quotas that we have to hit are very high sales goals that are impossible to meet if every person who came in bought a game and left. What you have to somehow do is convince them to buy more than one game, or to buy our useless warranty program or other random products that no-one in their right mind would want.
What I don't understand is how they can make this such a sales focussed job, but give us no comission at all if we actually end up hitting the sales goals. If we miss the quotas we get punished with worse hours or just no opportunities for raises (and our hourly wage is already dismal).
If Gamestop, instead of punishing us for not hitting our sales quota, incentivized us with comission to hit our quota, the work environment would be infinitely better."”
Gamestop is a video game, consumer electronics, and wireless services retailer with two major operating segments: video game brands and technology brands. The video games brand has a digital video game distribution site known as knogregate and a consumer electronics marketplace, known as buymytronics. The technology brand hosts companies such as Simply Mac and Cricket Wireless. Through these two branches Gamestop provides customers with the hardware and software needed for gaming and everyday life.
Founded in 1984 by former Harvard Business School classmates James McCurry and Gary Kusin, Gamestop has its headquarters based in Grapevine, Texas. With over 7500 stores, 23000 employees, and yearly revenues of over $8.6 billion, Gamestop is a industry leader for video games, consumer electronics, and entertainment & publishing industries.
There are many jobs and career opportunities to join the Gamestop team, with the majority in the retail sector. Currently there are over 1,600 jobs posted on glassdoor and 750 jobs posted on indeed. The majority of positions are for game advisors, store managers, and cashiers.
Positive reviews from employees report enjoying talking about games on a daily basis, the ease of getting the job, the discount on games, and the nice and nerdy customers. Negative reviews from employees report being frustrated with the heavy focus on hitting daily metrics, the lack of comission, the low base pay, the bad district managers, the lack of upward mobility, and the chaotic changing of hours week by week.
Gamestop has 3 core values that drive the companies success and engagement with employees. These values are at the core of everything that Gamestop does. These 3 core values are:
- Gamestop is passionate about serving others and building great experiences for both the companies customers and employees.
- Gamestop empowers its employees to disrupt oldshool thinking with innovative strategy to create better experiences for customers.
- Gamestop is reponsible for holding everyone accountable to contribute to the long term success of the people and the company.
Why are you interested in working at Gamestop?
What's your favorite game and why?
What type of games do you like?
How would you handle an upset customer?
Describe your previous work experience.
Gamestop was founded in 1984 by former Harvard Business School Classmates James Mcurry and Gary Kusin. Tracing its routes to Baddage's, a dallas based software retailer, the company was named after baddage and opened its first store in North Park Center in Dallas. The company began focussing on video game sales for the Atari 2600 and then shifted to Nintendo games in 1987. In 1988 they went public, and by 1991 video games were more than two-thirds of Baddage's sales.
After a merger with Software Etc. in 1994, Baddage changed its name to NeoStar Retail Group. NeoStar went through a phase of rapid decline in the 1990's to later be bought out by a founder of Software Etc., Leonard Riggio. In 1999 the Gamestop brand was released, opening 30 stores in strip malls across the states, as well as a website that allowed people to buy video games online.
With this growth the company solidified itself as a gaming store, and was then acquired by Barnes & Noble in 1999 for $215 million. From 2004-2016 the company continued to grow, acquiring EB Games in 2005 for $1.44 billion, expanding to countries around the world. Since the trend of mass online purchasing, Gamestop has been back in the phase of decline, with stocks falling 16% in 2016 and is figuring out how to position itself in this new market landscape.