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First Convenience Bank

Mission: Our mission is to build lasting relationships with our customers by creating a positive experience.
Location: Killeen, Texas
Employees: 700
Funding: Child company of First Community Bancshares, Inc.

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First Convenience Bank  •
Killeen, Texas
Killeen, Texas
Job Description - Assist the Center/Branch Manager in the daily...
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First Convenience Bank Salaries

30 40 50 60 70 80 90 100 110 10% 20% 30% 40%
Top 25%
$36,338
Average
$31,598
Bottom 25%
$20,539

Testimonials

What employees at First Convenience Bank think about working there

“The people are generally pretty nice but te big thing that I hated about working here was the long shifts. At least once a week I would have a 12 hour shift, from sun up, to sun down, where there were no chairs, and we'd be working in a super fast pace environment. By the end of the day I was so tired all I could do was sit and watch tv. FCB quicly became my life, and I had to find a more relaxing job.”
“Don't have much positive to say about FCB besides that some of the co-workers are ok. Your base pay is super low as a personal banker, you'll probably be making $10-12 an hour. My managers had no idea what was going on in the branch and let drama escalate to unhealthy levels. They would expect us to work super hard but not get great pay, and we were forced to constantly be selling. Would rather work somewhere more relaxed.”
“My enjoyment working here has been really dependent on who my manager is. The upper management does a great job at recognizing who the top workers are at the personal banker level, but once they get promoted to management positions they just let them go. Some years I've had managers who have no clue what's going on, while others are a pleasure to be around. I wish FCB put more time into training our managers.”
“A really great place to get into the finance industry and they know how to make a schedule that works around my school hours. It can be tough because we have to work weekends and sometimes the shifts are super long, so I'll be tired going into school the next day. Overall though its definitely a pretty good job and I've learned a lot.”
“I've really enjoyed my time working at First Convenience Bank. A great group of people and we all come from different walks of life, some are students trying to pay their way through college, while some of us have been here for 10 years. FCB does a great job at keeping us all engaged and motivated every day, and bringing a positive atmosphere to the work place.”

First Convenience Bank Glassdoor Themes

Promotes quickly

First Convenience Bank is a great place if you're looking to get management experience quickly. To work most manager jobs you need to have had previous management experience, and FCB will let you come in as a personal banker, and within months you can be promoted to a manager position. I don't see myself staying here for long but definitely a great place to accelerate your career.
Great place to grow your career! They really care about you as an employee. I've had some fantastic managers who would recognize when people are working hard, and give them the promotions they deserve. It can be tough in such a fast pace environment, but I'm really glad I put in the work and am now able to be a manager at my branch!

Long shifts

Being in school and finding a job that will build schedules around your schedule is really rare, and I really appreciate what FCB has done for me. I won't be staying here after work though just because some days you have to work rediculous hours that completely drain you for multiple days.
One of the things I really like about FCB is the opportunities you have to get bonusses every month. Some days we have to work long hours, and we're open 7 days a week so there aren't really any strict holidays, but we get paid 3 times a month, and all the hours means there are lots of opportunities to make a good amount of money.

Sales focussed

This has been the perfect job for me. It's more of a sales company than it is a bank, so there's a lot of opportunities to talk to people and engage with them in different ways. With a little bit of financial knowledge and an extroverted personality there's a lot of room to grow in this company!
A very energetic team that always made my day fun and interesting. The job itself is very sales demanding so if you dont like talking to people or chasing down accounts, this probably isn't the job for you. Our quotas are pretty reasonable though and it's nice to get that bonus check in at the end of the month.

What do customers think of First Convenience Bank?

“"I think that it depends on which location is your home location for banks, but my experience hasn't been good at all with them. They really just want to do anything to make sure they can keep getting money from you, and their willing to do anything to boost their bottom line.

When I realized that they were giving me overdraft fees just based on how the payments were being authorized, I decided to close my account. I tried to close my account by phone 3 times but every time I was either just put on hold or nothing was done.

When I finally went into the branch, I talked to a teller to get them to close account and they told me they'd have it all handled. The lady told me she would close my account and cancel my debit. 3 weeks later I get an e-mail saying that my account was still open and that I owed them money! I had to hunt down customer service again and get my issues resolved even though I tried to get them fixed weeks ago. Would definitely not recommend this bank!"

"My experience with FCB - First Convenience Bank has been pretty posistive. The people working there are genuine and nice, and are really efficient once you get to their teller."”

How's the interview process for First Convenience Bank?

“It's a pretty straight forward process, usually takes about 2 to 3 weeks. First you apply to the branch you're interested in, you get your first interview which is often in person. If you pass the first interview you'll get a call in a week to come in for a second interview and orientation. If you path both interviews they'll do a background check on you and a drug test, and if you pass you're on the team!”

How can I make sure I succeed working at First Convenience Bank?

“Best way to succeed at FCB is by making sure you constantly hit your daily goals and monthly quotas. The company is pretty sales focussed, and so they'll really recognize if you're able to help them with their bottom line. If you want to accelerate your process of growth being nice to the manager doesn't hurt.”

What is the most stressful part about FCB?

“Most stressful part of the job is definitely just being in such a fast paced environment during the day. Sometimes you're working really long shifts and people just keep coming in. They look around at you frustrated and impatient, and you have to somehow balance still being nice while moving as quickly as possible.”

What's the culture like at First Convenience Bank?

“"The work culture really differs branch to branch as it depends a lot on the managers and the people working there. Some are also super busy and can be a hard place to work, where others are more relaxed. The core thing about working at FCB though is that it's a sales job, and so the general company culture is driven towards selling.

The people you work with are what will make the job great. My managers and co-workers were all very nice and hard working. We were all understanding of peoples lives and schedules, and able to fill in when it was needed. In times where the branch was super busy, we would work together to make sure everyone was served quickly and efficiently, and managers would help mae the process smooth.

The tough part about the culture though is that it can be stressful when you're hitting the end of the month and you haven't hit your sales quota. Sometimes you count on the bonus money coming in because you think you'll always be able to hit the quota, but every month is different and sometimes it can be harder to hit.

With it being such a sales focussed company, the mood can swing depending on if deals are being closed or if no one seems to want to buy. In general though the people you work with will keep the culture positive."”

What are the requirements to join FCB?

The minimum requirements for FCB aren't too difficult to accomplish. To be a personal banker (which is the majority of the positions) you should have about 6 months of working with cash or in customer service. You have to be a team player and get along in team environments. You have to be flexible to work any day of the week (including holidays and nights). And you have to be at least 18 years old, and be in or have graduated highschool.

What is the starting salary and benefits at First Convenience Bank?

The starting salary for First Convenience Bank is usually just minimum wage. You'll be able to grow your salary to about $15 if you're dedicated and get the raises. The starting benefits are not great, the medical and vision options are good but can be really expensive, and the dental plan is just really bad.

What would you recommend management to change?

Two things that really need to be changed to build a better work environment for everyone. Management needs to be trained better and have higher standards of promoting. Working for someone who has no idea what's going on can be really frustrating. They also need to pay us more than just above minimum wage. The work we do can be pretty hard, and it feels like we deserve more.

What did you wish you knew before you started working at FCB?

“"I really wish I knew how sales focussed the company is! There are a few great things about that but in general I thought I would be working more like a financial guru helping people with their work. A lot of our job is instead just making sure we can get the people to open more accounts of if we can help them out with any part of their financial position by offering different services.

There have been some great opportunities for me to learn how to upsell and cross-sell to different products, which I feel is a great skill to learn at any company. It also gave me the opportunity to be more extroverted when I've always been someone who's kept more to myself.

Although I wish I knew how sales focussed FCB was before I started working here, I'm really happy that it turned out this way. It can be stressful at times but I really lie the bonus and incentive structure, that feeling you get when you get a good sale, and learning how to be more open and talkative to absolutely anyone!"

"I wish I knew that they drug tested you randomly on the job. No one thought to tell me and now I'm out of a job only months after just starting. Make sure you're ready for the piss test!"”

About First Convenience Bank

First Convenience Bank is a bank that has checking, savings, and credit services. The majority of their business comes through real-estate lending, with another large portion for commercial loans. FCB is affiliated with 4 other banks, the First National Bank Texas, Fort Hood National bank, First Community Mortgage, and First Community Services.

Founded in 1901 in Central Texas, First Convenience Bank's parent company, the First National Bank of Texas, was one of the first banks to establish itself in the town of Killeen, only 19 years after the city was established. With more than 300 locations across Texas, Arizona, and New Mexico, FNBT has grown to more than 1,000 employees and large amounts of revenue.

Positive reviews from employees of FCB report enjoying the bonus structure, the quick opportunities for promotion, the co-worker environment, and the opportunity to learn more about the finance industry. Negative reviews from employees report being frustrated with the long shifts, the lack of holidays, the sales focus of the company, the large workload, and the low hourly wage.

With FCB being part of many other affiliate organizations, and covering many locations, there are many jobs at FCB and FNB Texas. Through FCB's website there are over 150 job openings, and through glassdoor there are about 140.

The majority of careers at First Convenience Bank are for assistant branch manager and personal banker positions.

Values and Beliefs

The core values that drive First Convenience Bank to satisfy their customers and continue to grow are its dedication to treating everyone with dignity and respect. First Convenience Bank aims to instill pride in the people it serves, both its employees and the surrounding communities, as being the bank of choice. They believe in working hard with dignity and respect every day, every way, and every time.

Interview Questions

Why do you want to work at First Convenience Bank?

Do you think you'll be able to meet the quota?

What are your hobbies?

Why did you choose to work at a bank?

How would you address a rude customer?

History

The First National Bank Texas (FNBT) was founded in 1901, in central Texas. A town of Killeen, which was only established 19 year earlier, was the first town to be served by FNBT. As the community continued to grow and become prosperous, FNBT grew with the community, finding new ways to making baning better.

The first in-store location was opened in 1994, and FNBT built the division the First Convenience Bank. After the first location was opened, First Convenience Ban realized they could better serve the community with convenient locations, and has expanded rapidly since. Opening inside 26 Walmart Supercenters in 1999, and then expanding to over 300 locations across Texas, Arizona, and New Mexico, the First Convenience bank is the industry leading bank in many of the areas it serves.