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Amazon Flex

Mission: Make delivery faster and more affordable
Locations:
San Francisco, California
Seattle, Washington
New York, New York
Employees: 10000
Funding: Owned by Amazon

Company Q&A

Q: Will there be first training for new employee?

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Team Members

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Jobs At Amazon Flex

Open availability at Amazon Flex

Location: San Francisco, California
Description: Here s how it works: A customer logs onto the Amazon app or website. They select the Amazon Prime No...
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Amazon Flex Salaries

30 40 50 60 70 80 90 100 110 10% 20% 30% 40%
Top 25%
$45,702
Average
$39,741
Bottom 25%
$25,832

Employee Reviews

It's definitely an easy job and the money is ok, but one thing they don't really talk about is the fact you have to pay for your own gas, insurance, and all related car costs. You'll make some money but when you factor in the costs for maintaining your vehicle, the money doesn't add up to much.
The idea behind working for Amazon Flex is great. They pull you in with a high base salary promise, but in reality it's very difficult to get any shifts. Amazon Flex doesn't assign you shifts, you have to constantly be on the app refreshing for open blocks for you to take. The problem is that there are hundreds of other people doing the same, and it ends up taking an hour of refreshing your page to get a shift.
I love that we can work pretty much whenever we want, and that I only have to manage myself, but sometimes there are technical problems or I have questions and there's noone available to help me. Amazon Flex has no phone support, and only responds to emails with automated messages. If you get unjustly fired, or are trying to plead a case to them for anything, don't expect to get any answers, let alone a response.
Although this is definitely not a job you should get if you're looking for full-time work, it's definitely a great job to supplement your income in a flexible way. You can confidently pick up 1-2 shifts a week if you go on the app late at night, and the pay is pretty good for how easy of a job it is.
Working for Amazon Flex is a great way to have a completely independent job. No more boss who doesn't understand the job, no more managers attempting to micromanage - just you and your car, delivering your parcels. I find it pretty relaxing and it gives me a great opportunity to just discover my city. Would definitely recommend the job to my friends.
Having worked for companies where you constantly have to bend to their shift scheduling, it's feels like I'm finally able to live my life the way I dreamed of it. I now work whenever I want thanks to Amazon Flex. It doesn't pay all the bills, so I have to supplement it with some other flex services, but Amazon Flex is my favorite out of all flex jobs.

Amazon Flex Glassdoor Themes

Flexible work

Having worked for companies where you constantly have to bend to their shift scheduling, it's feels like I'm finally able to live my life the way I dreamed of it. I now work whenever I want thanks to Amazon Flex. It doesn't pay all the bills, so I have to supplement it with some other flex services, but Amazon Flex is my favorite out of all flex jobs.
The idea of being your own boss and managing yourself is what got me into Amazon Flex and it feels as great as it sounds. After working so many jobs for people, its nice to just get in my car, drive to the distribution center, and do my deliveries around town. Sometimes the rides can be pretty far away, but they do a pretty good job at optimising your route through the app.

Lack of support

I thought that working for Amazon Flex would be different than a lot of other delivery companies just because the sheer size of Amazon and its reputation. Unfortunately, Amazon seems to not care at all about us drivers, and has put as little money into support as possible.
Everything that you do for Amazon Flex is through their application. This can be super frustrating because the app sometimes bugs out, sending you on different paths, and it ends up taking you longer to deliver the parcel than it should. Unfortunately, when a mistake like this happens you can instantly get fired, and there will be no support from the Amazon Flex staff. I've seen it happen to many other people.

Decent pay

Compared to the rest of the flex and sharing economy jobs, Amazon Flex pays its drivers very well and the work we do is not nearly as difficult as biking top speeds (for companies like Foodora and Uber Eats). A fantastic way to make some extra side money on days and nights where you have nothing going on.
It's great to have a job thats so easy to get and can be used to boost your weekly income, but in the end you can't really support yourself on working for Amazon Flex. The money is ok but when you factor in that you have to pay for your gas, your car maintenance, and things like parking meters, the amount you're making significantly decreases.

How much does Amazon Flex pay?

“Amazon Flex advertises that they pay anywhere in the $18 - $25 per hour range. Unlike a lot of other flex companies, this wage is actually right. Usually it's on the lower end, but you'll always be making at least $18/hr while you're driving for Amazon Flex.

The great thing about it though is that how much you're paid is based on how quickly you're able to deliver the packages. If you're able to deliver everything inside an estimated 4 hour block in only 3 hours, you still get paid for the 4 hour time period. It's rare that this happens but when you know the roads, and get a little lucky with traffic, it feels great.

The downside however is that Amazon Flex doesn't pay for any of your car maintenance fees, or anything at all that involves costs for your deliveries. If you're delivering in downtown New York, you'll have to somehow find parking, and then pay for your parking (which can end up costing $5). None of this money gets refunded to you, so some days if you're unlucky and only go to neighborhoods with paid parking, you'll make significantly less money.

In all, usually the pay will come to about $13-15 an hour once you include gas prices and the delayed maintenance cost of your car. Definitely a great job to make some side money, but don't expect to be making $25/hr every day.”

How can I work for Amazon Flex?

“The process for joining Amazon Flex is very easy. The only requirements you must have are that you're over the age of 21, you have a valid driving licence in the states, and you have your own car. They only a certain amount of people per distribution center so you have to check on their website to see what cities are hiring flex drivers.”

What is the training like?

“The entire training is done through the mobile application. On your first day you drive up to the center, quickly meet the manager of the distribution center, and then watch the training videos on your phone. The videos show you how to pick up packages, how to follow the directions, and how to finish an order. In all there isn't much training needed as the job is pretty straight forward.”

How much work can I get with Amazon Flex?

“Honestly there used to be a lot of opportunities to get blocks of work, but they've over saturated their distribution centers so it can be very difficult to pick up shifts. A classic problem of having too many flex workers wanting shifts, but not enough work to give out. I expect to get about 2 blocks per week casually checking the app on weeknights. If you want to bring that up to 5 or 8 shifts, you have to constantly be checking the app.”

What did you wish you knew before working at Amazon Flex?

“I really wish I knew that absolutely everything about Amazon Flex is done through the mobile application. You have to find your shifts yourself through the mobile app. You have to follow the route that the app gives you. You have to watch the training videos through the app.

Although this definitely makes it easier in some ways because you always know where you have to go for information, it can be extremely frustrating when the it's not working. When you're trying to pick up shifts but your phone is slower than other phones, you depend on the app refresh time to be able to click it first.

Or when you're following the route that Amazon gives you for your package delivery, and then half way through it tells you to turn around and go the way you came from. These small bugs can have a huge impact on you as if you miss a couple deliveries within your block, you might just get instantly let go by Amazon Flex.

In all, I just wish I knew how much of the work is based around the application. I bought a super bad android phone just so that I could work here, but my ability to work effectively through the app because my phone is bad is much worse. I'll have to invest in a new phone so that working here feels better.”

How are your co-workers?

The people I've met at the distribution centers are pretty nice, and the general vibe is pretty relaxed, but you don't really have to interact with other Amazon Flex employees at all (besides the guys who fill up your car with packages). I personally love this, and it lets me keep inside my own thoughts throughout the day.

Are there any benefits to working for Amazon Flex?

Because you're not actually an employee of Amazon Flex, and are instead a contractor hired for the work, you get absolutely no benefits for working there. If you want insurance or 401k matching, you'll have to find a full-time job where you're hired as an employee.

Do customers like Amazon Flex?

One of the great things about working for Amazon Flex is that the parcels you're delivering are mostly same day deliveries. What this means is when you show up at the door, the person is ususally very happy to get the package, and will sometimes tip. Very rare to run into a frustrated customer when you're bringing them their stuff.

What would you recommend changing about Amazon Flex?

“The one thing that needs to be changed at Amazon Flex is the fact that they have absolutely no support for their drivers. You can expect that if you have any problems at all, you will never get worth while feedback from the company. Amazon needs to change this so that they keep their best drivers happy.

When a customer complains about an order not being delivered, even if you scanned the item and know that you left it at the right place, Amazon will instantly side with the customer. If you try and bring up that the customer was wrong and probably just trying to get the refund money, you'll still get no response from a customer support team.

In fact, the only time you ever hear anything from Amazon Flex is through a completely automated robotic email message. If you send an email with a specific complaint about something, you'll get a super vague blanket email response. If you try to follow up after that email, you won't get anything.

If Amazon Flex wanted to keep its best drivers with high fulfilment ratios, they should have at least a couple people who are able to talk to you about your requests, and judge if you should be fired after one mistake.”

About Amazon Flex

Amazon Flex is a delivery service that decreases the time to delivery of Amazon products to the end consumer. Amazon Flex gives people the opportunity for anyone to have a flexible job, become their own boss, and set their own schedule, so they can spend more time working on the things that matter most to them.

Founded in 2015, Amazon Flex spawned out of a need for Amazon to decrease the time and cost associated with delivering their products, while facing growing competition from crowd sourced delivery companies such as Postmates. With over 50 cities available to become a Amazon Flex delivery contractor, the subsidiary has grown quickly since its inception due to the scale of Amazon itself.

Positive reviews from employees report enjoying the flexibility, the decent pay, the lack of dealing with management, and the ease of the job. Negative reviews from employees report being frustrated with the difficulty involved with picking up shifts, the lack of support from Amazon, the entirety of your work being done through the Amazon Flex app, and the lack of reimbursement for vehicle costs.

Amazon Flex is a great job if you want to be your own boss and have a flexible schedule. There are usually 300-400 people accepted per facility, so spots for work are limited. They are currently hiring parcel delivery drivers for their 50+ locations across the U.S..

Values and Beliefs

Amazon Flex believes in 3 core values that drive their drivers to enjoy their time working for the company.

- They believe in work/life balance, the ability to work when you want for however long you want to work.

- They believe in autonomy, that people can be their own bosses and hold themselves to a high level of expectation.

- They believe in having a work environment that lets you focus on what you want to focus on outside of work. Amazon Flex is a flexible job where you're your own boss, you set your own times, and live the life you want to live.

Interview Questions

*There is no interview process for becoming an Amazon Flex driver - you must fit their requirement list*

Requirements:

- 21 years old

- Own your own car

- Have valid US drivers liscence

- Have an Android Phone

Apply to become an Amazon Flex delivery driver online through flex.amazon.com/about .

History

Set up in 2015, Amazon Flex was built to help Amazon decrease their time of deliveries and their high cost associated with shipping. Amazon originally was rumored to be searching the market to purchase an end to end delivery service such as Postmates or a food delivery company such as Foodora, this way they could enter the market leveraging a workforce that already relied on ordinary people to deliver packages and not traditional courier companies.

Amazon recognized that with their size and reputation, they could instead release their own proprietary service and push these competitors out of the space. The app was released in the fall of 2015, and now works within over 50 cities across the states.